Be Ready for Any Emergency

2/21/2022 (Permalink)

Don't wait for disaster to strike!

It always seems like damage occurs to your business when you're least expecting it. In the face of an emergency, do you know who to call? Do you know who is making the important decisions? Do you know how to contact your local gas or water company? Do you have your local SERVPRO®'s number?

If you answered no to any of the above questions, we've got just what you need! SERVPRO® of Pike, Floyd, and Knott Counties offers a special service to ensure your business is ready for anything! Our Emergency Ready Profile (ERP) service files all of the important pictures and information for your business in an easy-to-use app. The best part about it is this service is complimentary!

For more information or to set up an ERP for your business, call us today at (606) 886-3826, and let's ensure your facility is disaster-ready!

Safely Spring Into the New Season

2/21/2022 (Permalink)

As the ground begins to thaw and the flowers start to bloom, it's time once again to reset our home for a new year! Soon we'll be moving our clocks forward and tidying our spaces, but one task that can't be overlooked is replacing the batteries around our homes. Regularly ensuring that important items like smoke/fire alarms have working batteries is imperative to keeping your home and loved ones safe throughout the entire year. Check out these simple tips to prepare your home for the new year:

• Ensure you have smoke alarms in every bedroom on every level of your home.
• Place smoke alarms away from doors, windows, walls, or air ducts that could prevent them from functioning properly.
• Check the effectiveness of your smoke alarm monthly, ensuring batteries are working and alarms are in the appropriate areas.
• Replace the batteries in your smoke alarms yearly, or more if necessary

By following these tips, you are putting the safety of your home and loved ones first. We hope you never have to encounter issues like smoke and fire damage, but know we are here to help if you do! Contact the professionals here at SERVPRO® of Pike, Floyd, and Knott Counties and let us make your damage "Like it never even happened."

Rainy Day Water Damage

2/18/2022 (Permalink)

Water damage happens! Call the experts at SERVPRO® when you need help most!

As spring approaches, we start seeing excess rainfall which inevitably means the possibility of water damage in your home. Even when you do everything correctly, there are still ways water damage can occur. That being said, there are several ways to help prevent water damage in your home before the rain even begins:

1. Check for any signs of leakage
2. Seal windows and doors
3. Clear gutters
4. Have your basement inspected
5. Be prepared for flooding

When preparing your home for any rainfall mishaps, don't forget to contact the professionals here at SERVPRO® of Pike, Floyd, and Knott Counties. We know you want the best care for your home and we are here to make your water damage "Like it never even happened."

Super Bowl Leaves Behind Super Mess

2/18/2022 (Permalink)

After a long Sunday of football with friends and family, it's easy to get overwhelmed looking at the party aftermath. Everywhere you look, there's something new that needs to be cleaned: the stain from that hotdog dropped on your couch, the muddy footprints trailing through your house, maybe even the wall your uncle accidentally punched through when rooting for his team.

Whatever the situation is in your home, our experts here at SERVPRO® of Pike, Floyd, and Knott Counties are ready to tackle it with ease! While our business is widely known for handling projects with water and fire damage, we also offer cleaning services for carpets, upholstery, and HVAC as well as reconstruction if that's what your job requires.

Our trained technicians know all the correct techniques and equipment necessary to make your home look as good as new. So the next time you're trying to clean a piece of stained furniture or clean your carpets, remember that there's an easier and more efficient way to get things done! Call us at (606) 886-3826 and let the professionals handle it.

Watch VS Warning

2/15/2022 (Permalink)

Knowing the difference when it matters most!

When a storm rolls into town, the first thing on your mind is how close it is to your home and loved ones. Moments like these remind us how important it is to know the difference between a storm watch and a storm warning.

As stated by Weather Works, the difference between the two is as follows:

• A WATCH means that current weather conditions could potentially develop into severe thunderstorms or tornadoes and it's important to stay updated on the current weather situation as well as be prepared to seek shelter if necessary.
• A WARNING means that severe weather is imminent in your area or is already occurring and immediate action should be taken to protect yourselves and your loved ones.

Don't wait until a storm arrives to make sure you are prepared! Be sure to develop a plan of action for your family and have a safety kit ready before the storm hits. This will ensure your loved ones are safe and prepared for anything that comes their way.

Storm damage occurs whether we like it or not. When it does, call the experts here at SERVPRO® of Pike, Floyd, and Knott Counties to handle all of your problems year-round!

Repairing Fire Damaged Documents

2/10/2022 (Permalink)

At SERVPRO® of Pike, Floyd, and Knott Counties, we are not only able to recover your fire-damaged goods such as clothes, shoes, and stuffed animals, but also your more delicate possessions like fire-damaged documents, art, and other priceless items!

There are various stages of our cleaning process for your damaged documents. It starts with separating each document page by page to remove any excess soot, dirt, or other contaminants. Many times, the affected documents or personal items have been impacted by these contaminants and lingering smells. When this happens, it is crucial that these items be cleaned and deodorized correctly before they are returned to you. If the smell is not removed from your possessions, they will re-contaminate your clean home once again!

Fire damage can be tough, but that's why the professionals at SERVPRO® are here to help! Let us make your fire-damaged documents and items just like new again. Call us today at (606) 886-3826 and let's get to work!

Utilizing Personal Protective Equipment (PPE)

2/9/2022 (Permalink)

Why it's important

When major events like the COVID-19 pandemic strike, everyone begins to see the importance of those workers that are fighting on the front lines to keep us all safe. While they are doing so much to ensure the safety of others, what precautions are being taken to ensure their safety? The answer is simple: PPE.

Personal protective equipment (PPE) is used most notably to ensure the safety of our technicians and customers as well as ensuring proper sanitation of the current property. Our staff is thoroughly trained in the correct knowledge and use of PPE. This is a top priority for us here at SERVPRO® because, without our trained technicians, we can't complete these tough jobs for our customers.

The use of PPE allows our workers to focus and feel safe on the job, rather than worrying about the possible exposure to toxins or other biologic material. If our staff knows they are safe, they can provide the best possible service to each of our customers. We at SERVPRO® of Pike, Floyd, and Knott Counties value the safety of our employees and others when we're on the job. So next time you wonder why all of that equipment is necessary, remember that we couldn't do our jobs safely and effectively without it!

Emergency Water Damage

2/8/2022 (Permalink)

Day or night, SERVPRO® is here to help!

Water damage can occur at any time of the day, month, or year; whether it be something as simple as a leaky pipe or as complex and flood damage. When disaster strikes, who are you going to call for help?

The staff here at SERVPRO® of Pike, Floyd, and Knott Counties is prepared to handle all of your water damage needs 24/7, 365 days a year. We are able to respond to emergencies at any time of day or night so your damage is dealt with effectively and efficiently.

Our trained technicians are ready to dry the structure of your home or commercial space properly and our crew responds quickly to ensure minimal damage to your property. They are equipped with the knowledge necessary to determine the best products and equipment to tackle your job. That's what makes them professionals!

Let SERVPRO® of Pike, Floyd, and Knott Counties take care of your water damage anytime, day or night!

Testing Your Property for Mold

2/8/2022 (Permalink)

What is it?

Mold testing is an excellent way to ensure the health of those you care about, in both your home and business. If you suspect or discover mold on your property, the next step is to call the professionals here at SERVPRO® of Pike, Floyd, and Knott Counties. Our facility is licensed to properly inspect your home for mold growth by utilizing a specially-developed protocol.

Our technicians first perform a visual inspection including photo documentation of any and all mold growth. If the initial inspection uncovers anything, no further testing is necessary because any present mold must be removed and remediated. If necessary, surface and air samples are taken from every room in addition to a laboratory report explaining the findings.

What comes next?

After receiving the results, one of our inspectors sits down with the customer to explain them along with all steps we took during the inspection. We also provide an estimate including the steps we take to remove and treat the mold with their associated costs.

We strive to provide our customers with the best solution possible for any task you throw our way! If you need your home or business tested for mold, call our office today at (606) 886-3826.

Rain, Rain, Go Away! Please Don't Damage My Home Today

2/7/2022 (Permalink)

Ensure your home is ready for heavy rains

Rainstorms can happen any time of the year, but as spring approaches, so do those beloved spring showers, and let's face it: some of those are a little more than just showers!

When heavy rains begin to hit, there are a few simple steps you can take to help you handle these home emergencies before it's too late:

• Check the position, landscaping, and slope of your home: how your home is positioned can heavily impact flood damages. Contact a professional landscaper for help with this task.
• Double-check the insulation in your basement: excess rainfall in a short period can overload your basement's waterproofing systems. If this happens, the earth around your basement can become saturated and push water in through foundation cracks. Make sure to have an expert properly inspect your basement to ensure it is storm-ready!
• Contact your insurance provider to double-check your flood insurance: even the most perfectly protected basements can flood, so make sure you call your insurance provider prior to any emergency event to double-check your flood insurance

Don't let flooding and storm damage get you down! Call SERVPRO® of Pike, Floyd, and Knott Counties today.

Handling Fire Damage in Your Home

2/7/2022 (Permalink)

Fires can be devastating, especially in your home. If you or your loved ones ever experience fire or smoke damage, here are a few helpful DO's and DON'Ts to handle your situation with ease!

What To Do Post-Fire

• Change HVAC filters.
• Place clean cloths/towels on any carpet, rugs, or upholstery in trafficked areas.
• Limit movement within the home to prevent excess soot particles from becoming embedded in carpets or upholstery.
• Keep hands clean and/or gloved to ensure no further damage to upholstery, walls, and woodwork.
• Wash both sides of leaves on all affected houseplants.
• If you experience loss of electricity, be sure to empty the freezer and refrigerator and prop the doors open.

What NOT To Do Post-Fire

• Don't send any clothing or other garments to an ordinary dry cleaner. Improper cleaning could set the smoke odor in permanently.
• Don't try to wash any walls or painted surfaces of your home.
• Don't try to shampoo the carpet or upholstery of your home.
• Don't try to clean any electrical appliances in your home that may have been close to fire, heat, or water.
• Don't turn on ceiling fixtures if the ceiling is wet for any reason. The wiring within your home may be damaged.

When you're dealing with fire or smoke damage in your home, call the professionals here at SERVPRO® of Pike, Floyd, and Knott Counties today at (606) 886-3826.

Taking Care of Commercial HVAC Cleaning

2/4/2022 (Permalink)

Here at SERVPRO® of Pike, Floyd, and Knott Counties, we offer a wide variety of cleaning and restoration services to meet all your needs but many seem to forget this key element: we're here to help on your residential AND commercial properties!

The commercial cleaning team here at SERVPRO® is prepared for whatever may happen. In addition, our team offers basic, commercial cleaning services for your business, like regular HVAC cleanings. Our skilled technicians know how to handle any job, big or small! We are trained to handle it all.

If you're not sure your business is ready for commercial HVAC cleaning, ask yourself these simple questions:

• Does your workplace feel damp?
• Have you noticed papers curling up?

Pricing for all HVAC cleans is determined by the size of the unit as well as other factors, like equipment and products necessary. Call us today at (606) 886-3826 for more information on our commercial cleaning options and how we can benefit your business!

Properly Using a Fire Extinguisher

2/3/2022 (Permalink)

Learn how to use your fire extinguisher before it's too late!

When it comes to protecting your family and loved ones, there are important steps you must take to be prepared for an emergency, especially an unexpected fire! One of those steps includes having a fire extinguisher readily available in your home, as well as knowing how to properly use it. To make this process an easy one, try using the acronym P.A.S.S. when learning to use your fire extinguisher:

• P: PULL the pin
• A: AIM the nozzle at the base of the fire
• S: SQUEEZE the handle to release the fire extinguishing agent
• S: SWEEP the nozzle from side to side until the fire appears to be out

Be prepared for your next fire emergency! Use these P.A.S.S. tips to safely and appropriately use your home's fire extinguisher.

Ready for Stormy Weather?

2/3/2022 (Permalink)

Recently in our area, we've been experiencing a lot of rain and snow fall which majorly increases the chances of flooding. Many local homes and businesses were totally flooded and needed to be evacuated until the water had crested, but at that point the damage had been done.

We know how unfortunate and inconvenient circumstances like this can be and that's why we want you to be able to keep your property and loved ones safe. The best way to ensure that is by preparing an at-home (or at-office) storm kit!

Keeping the people and things you care about safe starts with proper planning and safety procedures before the storm hits! The Federal Emergency Management Agency (FEMA) has given us several, awesome questions to consider when preparing your home or business for upcoming storms:

• What is my shelter plan?
• What is my evacuation route?
• What is my family/household/business communication plan?
• How will I receive emergency alerts and warnings about my area?

When a storm hits, keeping your loved ones and properties safe is top priority! By having a plan of action, you are prepared whenever disaster strikes. If you do experience storm damage in your residential or commercial property, call us today at (606) 886-3826 and let the professionals here at SERVPRO® of Pike, Floyd, and Knott Counties handle it!

The Cleaning Experts You Need

1/27/2022 (Permalink)

SERVPRO® is Here to Help during these unprecedented times

In a time where things are so uncertain due to the ongoing, global pandemic of coronavirus (COVID-19), it's important to remember that we are the experts when it comes to cleaning services, and we hold ourselves to the highest cleaning and sanitation standards.

Specialized Training

We at SERVPRO® of Pike, Floyd, and Knott Counties are ready to properly clean and disinfect your home or business to the standards set forth by the Centers for Disease Control and Prevention (CDC). Our technicians have years of training and experience in handling biological contaminants and are prepared to go beyond the scope of work offered by your regular janitorial staff.

The CDC recommends frequent cleaning of any and all high-touch surfaces like doorknobs, light switches, toilets, counters, and tabletops. The other spaces mentioned in the CDC's guideline for cleaning and disinfecting include:

• Bathrooms
• Kitchen/Food Areas
• Schools/Classrooms
• Offices
• Retail Spaces
• Fitness Equipment
• Water Fountains
• Carpets and Rugs
• Playground Equipment
• Shelving/Rack
• Sales Counters
• Stair Handrails
• Elevator Cars
• Specialized Products

The CDC encourages the use of a labeled, hospital-grade disinfectant with claims against pathogens similar to the coronavirus. Lucky for you, SERVPRO® offers numerous products in our product line that carry those EPA-approved emerging pathogens claims! While there are actively no products tested against this particular strain of COVID-19, we at SERVPRO® are following all guidelines currently provided by the CDC and other local authorities.

Call Us Today for FREE Estimates on Proactive Cleanings AND Cleans After Confirmed Cases!

If your home or business needs deep cleaning services, don't wait! Call the professionals today at (606) 886-3826 and let's get to work.

Commercial Cleanings

1/26/2022 (Permalink)

Let us help you and your business!

When it comes to taking care of local, commercial business, SERVPRO® of Pike, Floyd, and Knott Counties is here to help! We at SERVPRO® offer a wide variety of services to help keep your business the cleanest it can be. The cleaning services that are available through our facility include:

• Certified: SERVPRO Cleaned (CSC)
• Air ducts and HVAC
• Bio-Hazard and Sewer
• Trauma and Crime Scene
• Carpet and Upholstery
• Drapes and Blinds
• Ceilings, Walls, and Hard Floors
• Oder Removal and Deodorization
• Vandalism

Our professionals are here to help you keep your commercial business a safe and clean environment for both customers and employees. Call us today at (606) 886-3826 and let SERVPRO® of Pike, Floyd, and Knott Counties handle it.

SERVPRO Response Time

1/25/2022 (Permalink)

There When You Need Us

One of the benefits of choosing SERVPRO® when disaster strikes is we are local! Since we're in your area, our professional technicians are able to respond when you need help most using our 1-4-8 timeline.

Damages seem to happen when you least expect them. The most important factor when it comes to repairing those damages is time! The quicker you begin your clean-up process, the better it will be on your home or business.

1- Within an hour, our offices will contact you to arrange services.
4- Within four hours, we will be on-site to start clean-up.
8- Within eight hours, we will have a scope completed to give to your agent or adjuster.

You deserve the right kind of care when it comes to repairing your property! The only place to find service like this is here at SERVPRO® of Pike, Floyd, and Knott Counties. Call us today at (606) 886-3826 and let us make your damage "like it never even happened."

Let the Professionals Handle your Water Damage

1/24/2022 (Permalink)

DDIY: Don't Do It Yourself

Nowadays, there are plenty of projects for your home that you can do yourself, like kitchen, bathroom, and other home repairs. While there is lots you can accomplish, one task that needs to be left to the pros is water damage repairs.

While you may think you're doing an adequate job repairing water damage in your home, there are often conditions that require help from the experts. Some of the factors that would require professional assistance include things like:

• Water you can't see: Water has a way of getting into the nooks and crannies of your home when you experience water damage, and you may not even realize it! The technicians here at SERVPRO® of Pike, Floyd, and Knott Counties have all of the necessary tools to find and remedy water-damaged areas of your home.
• Mold: After water damage, mold can begin to grow in your home between 24-48 hours. By contacting our professionals right away, they can look for signs of mold in your home quickly and lessen your chances of growth exponentially.
• Reconstruction: When the water that infiltrates your home is filled with contaminants, everything the water touches has to go. This includes anything impacted by the contaminated water like carpet, flooring, and drywall. Our professionals have the Personal Protective Equipment (PPE) needed to remove and rebuild the affected areas of your home.

Don't handle water damage yourself! Contact our professionals at SERVPRO® of Pike, Floyd, and Knott Counties today at (606) 886-3826 and let us handle all of your cleaning and restoration needs.

Commercial Mold Growth

1/18/2022 (Permalink)

Don't let commercial damages get you down!

Damage to your commercial property can often times be more severe than residential due to the large scale of these facilities, but there's no need to stress: SERVPRO® of Pike, Floyd, and Knott Counties is here to make your damage look "Like it never even happened."

The professionals here at SERVPRO® know there are several places you could find mold lurking in your facility. Here are some common places to be on the lookout for mold growth within your commercial business:

• Bathrooms: Mold often begins growing in these spaces due to the water and condensation almost always present in bathrooms, more specifically in places like between grout of tiles in the shower and/or bathroom walls.
• Exterior doors: By sealing an exterior door of your facility improperly, you are allowing any-and-all moisture from the outside to make its way in. This allows mold to collect and grow easily.
• Windows: Just like exterior doors, if a window is sealed improperly moisture from outside travels through and is exactly what mold needs to thrive. In addition, these improperly sealed windows could serve as a breeding ground for mold spores which are not something you want in your commercial business.

Don't let mold damage go unnoticed! If you suspect mold damage in any of your commercial facilities, give us a call at our office today at (606) 886-3826. We have all the necessary tools to inspect and resolve your possible mold damages!

Pro-Tip: Clean Your Dryer Vents!

1/15/2022 (Permalink)

When you imagine the possibility of a fire starting in your home, you probably think of a kitchen fire, electrical fire, or cigarette fire, which are all very common. What you probably don't think of is the unexpected place in your home that actually causes over 34% of home fires every year: your dryer vents.

Although it may seem like something small, the damage a dryer vent fire can cause is nothing to be underestimated. Failure to clean drying vents is causing an increase in fire damage within homes every single year.

We turn the dryer on before bed, when leaving home, or even when leaving on vacation without thinking twice about the damage it could cause -- until the damage is done. If dryer vents are not properly cleaned before every use, built-up particles could ignite and start a dryer fire in your home.

Keep your home clean and damage-free by taking the time to clean out your dryer vent. It's always better to be safe than sorry! If you do experience fire damage, we've got your back here at SERVPRO® of Pike, Floyd, and Knott Counties.

Flood Insurance for your Home

1/10/2022 (Permalink)

Do you have flood insurance on your old, Kentucky home?

A majority of the home-owners in our area do not have flood coverage and it's time for that to change! Flooding can happen any time of the year, so it's important to be proactive when it comes to protecting your property.

When it floods, water damage is able to infiltrate any and every part of your home/business. That's why it's important to act fast and know your options! Different insurance companies offer different choices to help protect your home in a timely manner.

To get an idea of what's best for you, try sitting down with your insurance agent and discussing your flood coverage options. If floodwaters do infiltrate your your home, there's a risk that it will not be covered due to the additional coverage necessary for insurance companies to payout. This is why it's important to talk to your agent about any additional policies offered for an additional cost.

Don't wait until it's too late! Take the time to learn more about your local insurance coverage. Save yourself or your business money in-the-long-run by contacting your insurance agent today about flood coverage for damage throughout the year.

Why SERVPRO® of Pike, Floyd, and Knott Counties?

1/10/2022 (Permalink)

Let the professionals handle all of your COVID cleaning needs here at SERVPRO®

COVID-19 Cleanings

We are quickly approaching our 3rd year experiencing COVID-19 and its variants, but the facts are still the same: this virus can be dangerous and it's important to take all necessary precautions. With all of the uncertainty in the world currently, you may be asking yourself "who can I trust to clean my facility the right way?"

SERVPRO® of Pike, Floyd, and Knott Counties has the trained professionals who are used to taking care of biological hazards like viruses and bacteria. On a weekly basis, our technicians are performing remediation services on homes and businesses that have been affected by things such as sewage, mold, or hoarding situations.

Our team's cleanup practices include utilizing Personal Protective Equipment (PPE) to keep our technicians safe on the site, as well as ensuring your safety! We are here to clean whatever you need in your home or business.

For more information, call us today at (606) 886-3826 and let's start personalizing your cleaning needs!

Helpful Hints to Prevent Bursting Pipes!

1/3/2022 (Permalink)

Stay safe and dry this winter by using these helpful tips!

As this new year continues and temperatures continue to fall, the chances of your pipes bursting rises exponentially, no matter where you are in the area. Water damage is never a fun task to tackle, especially during cold, winter months. That's why we at SERVPRO® of Pike, Floyd, and Knott Counties are here to give you some helpful hints to avoid bursting pipes in your home or office. If the temperature dips below freezing, there are precautions that can be taken, both indoors and outdoors, which include:

Indoors

• Let a small stream of water run from faucets
• Open cupboard doors in the kitchen and bathrooms
• Shut off and drain water system if you are leaving for several day

Outdoors

• Wrap outside faucets
• Caulk around pipes where they enter the house
• Disconnect garden hoses
• Drain in-ground sprinkler systems (check manufacturer's instructions for the best way to do this)

We hope you don't need us this winter, but fear not if you do! The professionals at SERVPRO® are always here to make your situation "Like it never even happened." For more information, call us today at (606) 886-3826

Making Crime Scenes "Like It Never Even Happened"

12/30/2021 (Permalink)

Call us at (606) 886-3826 for all of your crime scene needs!

Cleaning a trauma or crime scene can be unnerving, but that's why you have the professionals here at SERVPRO® of Pike, Floyd, and Knott Counties! We have invested in the proper training, products, and equipment needed to make your situation look "Like it never even happened."

Just like our mold cleanup/remediation jobs, our trained professionals are required to be in full Personal Protective Equipment (PPE) to ensure their health and safety on-site. Our technicians go in quickly and get the job done correctly, but do you ever think about where the leftover debris goes after that? You're about to find out!

Specialists in crime scene/trauma cleanup must properly dispose of any biohazard waste through a certified incineration company. The remaining debris is bagged in specially-marked packaging and handled by specialty companies that deal with and dispose of biohazard waste. This part of the service often represents a large portion of the total invoice.

When you choose SERVPRO®, you have the peace-of-mind knowing our technicians are well-trained, dedicated to handling your situation according to industry standards, and making it look "Like it never even happened" all while being available to you 24 hours-a-day, 7 days-a-week, 365 days-a-year!

You trust us with all of your fire, water, and mold jobs. Leave your trauma and crime scenes to our professionals as well, knowing the situation will be handled quickly and correctly. For more information, call SERVPRO® of Pike, Floyd, and Knott Counties at (606) 886-3826.

Immediate Service in Pike, Floyd, and Knott Counties

12/17/2021 (Permalink)

At SERVPRO®, we pride ourselves in being able to help our customers when they need it most. Our team provides 24-hour emergency services and is dedicated to being faster to any-sized disaster!

We are ready to respond to your emergency quickly and have the professionals to handle all of your restoration and cleaning needs, both residential and commercial.

•  24-Hour Emergency Services
•  Faster to Any-Sized Disaster
• Locally Owned and Operated
• Highly Qualified and Trained Technicians
• Advanced Cleaning and Restoration Equipment
• Trusted Leader in the Restoration/Cleaning Industry

Residential Services
Whether it's as simple as a carpet clean or as extensive as storm damage, SERVPRO® of Pike, Floyd, and Knott Counties is here to help YOU! Our service professionals are trained extensively on proper cleaning and restoration techniques so we can make your property look good-as-new. Our residential services include:

• General Cleaning Services
• Water Damage Restoration
• Fire Damage Restoration
• Storm Damage Restoration
• Mold Remediation

Commercial Services
Damage to your commercial property never comes at a convenient time and can get in the way of efficiently running your business. Every hour spent repairing and cleaning is an hour of lost business, productivity, and revenue.

Our professionals at SERVPRO® have the training and expertise to respond quickly and get you back-to-business as usual! To learn more about our commercial services on our website at:

https://www.SERVPROpikefloydknottcounties.com/commercial-cleaning

Have questions? Don't hesitate! Call our office anytime at 606-886-3826

Clean Versus SERVPRO® Clean

12/15/2021 (Permalink)

When the holidays roll around, everyone is eager to spend time with their loved ones and celebrate accordingly but don't let the people fool you! Preparing your home for the holidays can be even more stressful than the holiday itself. That's why we're here to help!

Here at SERVPRO® of Pike, Floyd, and Knott Counties, we handle the cleaning so you can focus on what's really important. Our crew of trained professionals work with state-of-the-art equipment and cleaning products that will take your home's cleanliness to the next level. Not just clean, but SERVPRO® clean!

We take care of the tough stuff so you can focus on making your holiday season merry and bright! Along with being a premier specialist in fire, water, and mold cleanup, we at SERVPRO® offer a variety of different cleaning services for your home:

• Carpet, Upholstery, Drapes, and Blinds
• Ceilings, Walls, and Hard Floors
• Air Duct and HVAC
• Odor Identification and Deodorization

No matter your cleaning needs, we at SERVPRO® of Pike, Floyd, and Knott Counties have your back! Leave the holiday cleaning to the professionals this year and give us a call at (606) 886-3826

Preparing Your Home for Storm Damage

12/14/2021 (Permalink)

Staying Safe During Storms

If there's one thing we know about storms, it's that they can appear and cause damage in any season, even if it's not the typical storm season. Since a storm could happen at any time, there's only one way to ensure the safety of your family and home: PREPAREDNESS!

Not only will ensuring your home is storm-ready keep you and your loved ones safe, but it's the easiest and best way to keep you from spending loads of money on repairs after-the-fact! Preventing future damage starts by fixing any existing damage within the home, especially within the roof.

Damage to your home's roof can be caused by many factors like winter, hail, lightning, animals, etc. If you're not sure about the state of your roof, look for these common indicators that let you know it may be time for some repairs:

1. Roof is missing shingles.
2. Areas of the roof are sagging/bending.
3. Animal footprints/signs of animal are on the roof.
4. Holes/gaps in roofing that may have been caused by TV satellites or other equipment are present.

Tending to your roof before a storm occurs increases the likelihood that it will be able to withstand a storm. Taking these precautions may not prevent all storm damage from happening but it will minimize its severity as well as decrease your home's chances of suffering from storm damage in the future.

For more information about storm damage prevention or our services, please contact today at SERVPRO® of Pike, Floyd, and Knott Counties!

Commercial Cleaning Services

12/8/2021 (Permalink)

Call SERVPRO® of Pike, Floyd, and Knott Counties today for all of your cleaning needs!

Keeping Your Business Clean

When was the last time your business was cleaned? We're not talking about the occasional dust and mop kind-of clean. What we're talking about is a deep, professional cleaning.

If you really have to think about it, it's probably been too long! Don't worry, SERVPRO® of Pike, Floyd, and Knott Counties is here to help restore your facility to its former glory.

Our team of trained professionals can come to you or you can bring your furniture in need of cleaning to us! Here at SERVPRO®, we utilize equipment that can be transported easily for on-the-go use so that we can clean your facility faster than the competition.

We allow commercial businesses to schedule monthly, quarterly, or yearly cleanings with us to keep your facility in tip-top shape year round! Our trained technicians are here to help you keep your business clean for your valued customers and employees.

To learn more about the commercial cleaning services we offer, call our office today at (606)-886-3826 and let's schedule your next appointment with SERVPRO® of Pike, Floyd, and Knott Counties

Calling for Water Damage Help

12/6/2021 (Permalink)

Who You Gonna Call?

In the midst of a water damage emergency, the service professionals here at SERVPRO® of Pike, Floyd, and Knott Counties are ready to help! When you contact us, we will begin by asking several questions about your emergency. These preliminary questions will help us determine what equipment, resources, and trained professionals are necessary.

What to Expect

Since our Job File Coordinator plays a key role in documentation and reporting, he/she will usually be the one asking these key questions:

• First and last name
• Contact information
• Insurance information (if applicable)
• Street address of water-damaged home/business
• When the flooding/water damage occurred
• Cause of the water damage (if known)
• If electricity is available (on-site)

Getting as much information as we can prior to the job will allow us to start getting water out of your home sooner! Water damage is never fun, so let the professionals handle this one.

Your Hometown Heroes

12/1/2021 (Permalink)

We're Here To Help

When chaos breaks loose in your home and you call for emergency services, you need someone that can be there to help as soon as possible. Have no fear, your neighborhood SERVPRO® is here!

Here at SERVPRO® of Pike, Floyd, and Knott Counties, we follow a 1-4-8 rule. This means that within 1 hour, we will be in contact, within 4 hours, we will be on site, and within 8 business hours, we will have a scope of the site!

We are able to do all of this to be there for you in your time of need because we're your neighbor! We are based in the heart of the mountains, just like you and we're passionate about taking care of our customers.

You deserve the right kind of care when it comes to your east Kentucky home! The easiest and best way to get that is by contacting us here at your local SERVPRO® of Pike, Floyd, and Knott Counties

The Importance of Fire Alarms

11/29/2021 (Permalink)

It's that special time of year again when we find families coming together to light the Menorah or hang stockings by the fireplace with glee! As you're spending this time with your loved ones, the last thing you're thinking about is a possible fire hazard until it's too late.

The possibility of a fire is always there and it's better to be safe than sorry! The best way to stay prepared is to have a fire/smoke alarm in your home. Keeping an updated and working fire alarm is crucial when it comes to keeping you and your loved ones safe.

From 2009 to 2013 alone, smoke alarms sounded in over half (53%) of home fires that were reported to U.S. fire departments. The death rate per 100 reported home fires was over twice as high in homes with no functioning fire alarm versus in homes with functioning fire alarms (information obtained from the American Red Cross and local fire departments).

Don't let a fire ruin your holiday! Stay safe this season by adding a smoke alarm to your home or simply by updating and testing your current one to ensure it's functioning properly. Keeping your family safe is the #1 priority and fire alarms help do that!

If you're one of the unlucky few that does experience a house fire, have no fear! Our service professionals here at SERVPRO® of Pike, Floyd, and Knott Counties are ready to help you restore your home to its former glory. Give us a call at our office today for more information!

A Christmas Story: The Mold and the Beautiful

11/26/2021 (Permalink)

As the holiday season quickly approaches, it's time once again to deck the halls with bright and beautiful decor! You make it to the crawlspace to retrieve boxes of decorations only to find something much worse: MOLD.

Keeping your crawlspace free of excess moisture is vital when it comes to maintaining a clean home! With drainage issues, exposed dirt, and natural water sources present, it can often prove difficult to keep your crawlspace clean and clear from conditions that assist in mold growth.

Here at SERVPRO® of Pike, Floyd, and Knott Counties, we utilize the necessary tools and training to remediate any mold situation that may be affecting your property. We are consistently working with owners of all different property types along with Indoor Environmental Professionals to find the solutions you need!

Our facility strives to eliminate water intrusions, provide drying and cleaning up services, and repair any damaged items such as insulation or moisture barriers to make sure your mold issue is properly remediated.

Not sure if you have mold or a crawlspace issue this season? Call SERVPRO® of Pike, Floyd, and Knott Counties today to schedule a consultation and make your holiday season a beautiful one!

Power Outage during Storms

8/21/2019 (Permalink)

Have you suffered a power outage? 

Outages in your home can be caused by a storm, floods, or even fires. The storms are headed this way as summer turns to fall. Keep your family safe during these changing seasons. It’s always better to be safe than sorry. Keep your family safe by following these tips from our friends at the American Red Cross:

Staying Safe Indoors

• Use flash lights in the dark, not candles.
• Eliminate unnecessary travel, especially by car. Traffic lights will be out and roads will be congested.
• If you are using a generator be sure you understand the risks of carbon monoxide poisoning and how to use generators safely.
• If you know a storm is coming have shoes close by so you are not stepping on anything that could harm you (i.e. glass, debris, other items that could have caused storm damage in your home)
• Battery operated devices: to keep you up to date on outages and storm warnings.

Keep these tips on the top of your mind so you and your family are safe during the next power outage. 

Water Damage: A Customer Story

8/21/2019 (Permalink)

Trust SERVPRO® of Pike, Floyd, & Knott Counties occur in your home.

Our team responded to a customer recently who had two back to back water damages. 

The water damages occurred in her upstairs bathroom. She had two showers overflow because the people using them did not have the shower curtain properly administered. 

That's right --water damage can occur when even the tiniest amount of water drained through their ceiling. 

Water damages can occur to anyone, even when it's a small amount. If it runs for a certain amount of time, it can create a water damage. 

We were at this customer's house within a few hours to get her a free estimate and help her with her water damages. 

She was pleased that we were able to restore her upstairs bathroom and ceiling downstairs. Trust SERVPRO® of Pike, Floyd, & Knott Counties occur in your home.

SERVPRO® of Pike, Floyd, & Knott Counties

8/21/2019 (Permalink)

Trust our customers opinion of SERVPRO® of Pike, Floyd, & Knott Counties.

Trust your local specialists. 

Residents of Prestonsburg, Pikeville, Inez, and surrounding areas: we are a local company that can get to you faster during any size disaster. 

SERVPRO® of Pike, Floyd, & Knott Counties is certified and extensively trained in smoke and soot damage clean-up. We know that not all fire damage can take down a whole structure. We are concerned with getting you our help for cleaning the smoke and soot damage left behind. When you have beloved items in your home or business that are covered in that smoke smell --you want it cleaned. 

When smoke damage occurs it can feel like the smell and odors will never leave. That's why you leave it in the hands of a trusted professional.

Call SERVPRO® of Pike, Floyd, and Knott Counties today at 606-886-3826.

Water Damage Technicians Needed!

8/16/2019 (Permalink)

11/23/2018

SERVPRO® of Pike, Floyd, & Knott Counties is hiring! We are looking for hardworking individuals who posses the following: 

• Inventory and load the van with equipment, products, and supplies needed for jobs.
• Set up staging area and equipment for each job.
• Prepare rooms for cleaning processes.
• Show respect for customer’s home/property.
• Clean and disinfect equipment regularly.
• Inspect equipment for damage.
• Perform daily, weekly, and monthly vehicle maintenance checklists and equipment maintenance checklists, as assigned.
• Comply with safety policies as outlined in the SERVPRO^® Safety Manual.
• Utilize cleaning products, mechanical equipment, and personal protective equipment properly.
• Team members should take ownership of their job responsibilities. Identifying ways to be more efficient is also an important part of this position.

If you or someone you know would be interested in this postion, please apply online at this web address: 

www.SERVPRO9590.appone.com

Fire Damage Restoration --we are Here to Help!

8/13/2019 (Permalink)

Often times when we think of fire damage, the images that first come to mind are of burning roofs, buildings, or the remnants of a house left behind.  But what about the contents inside?

 Those sentimental items passed down from generation to generation or even the everyday items in our homes we take for granted.  At SERVPRO® of Pike, Floyd, & Knott Counties, contents restoration is something we pride ourselves on.  We are able to provide inventory services, packing services, temporary storage in a climate controlled building with insurance coverage, as well as cleaning and deodorizing.

SERVPRO® of Pike, Floyd, & Knott Counties is also able to provide in-house laundry and soft contents restoration.  We are able to work with our clients to restore wood items, electronics, appliances, art, documents and books and can even assist with saving old home videos.  If you are affected by fire or soot, call us at SERVPRO® of Pike, Floyd, & Knott Counties for all of your content needs.

Storms Happen, Be Prepared

7/25/2019 (Permalink)

SERVPRO® of Pike, Floyd, & Knott Counties has been involved in emergency storm assistance for many years now and during that time has actively worked with local insurance companies and emergency management teams to assist people in extremely difficult and dangerous situations.  It is important to be reminded of some basic safety tips in order to stay prepared and alert during our ever changing weather patterns.  

From the Kentucky Division of Emergency Management:

• Before a thunderstorm arrives, know the key warning signs:  dark clouds, lightening, and thunder

• Get informed with a weather radio or by watching the news

• Have an emergency kit on hand that includes flashlights, battery operated weather radio, first aid kit, food and water, and essential medicines

• Stay inside and sheltered.  If outside, move indoors or into a vehicle.  Get out of water immediately.  If trapped outside, make yourself as small as possible in a low lying area

• Make sure to wait at least 30 minutes after the storm has passed before going outside 

As a trusted leader in emergency response for our area, SERVPRO of Pike, Floyd, & Knott Counties is committed to helping our community be prepared for weather emergencies.  As a 24 hour emergency response partner, SERVPRO is dedicated to providing immediate and professional services to you and your family should the need arise during this severe weather season. 

Water Damage Preparedness

7/25/2019 (Permalink)

When water damage occurs the only way to know that you got rid of the water damage, and that one way is to hire a professional company. We have trained technicians with background checks, we have industry standard pricing, and we are there to help in your time of need. Professional companies will do the following: 

• Inspect the building to detect every component that is wet to help prevent secondary damage from happening.
• Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
• Use professional drying equipment.

Our certified trained technicians know how to get the water out while using the best methods to prevent more damage. Call in your local SERVPRO® of Pike, Floyd, & Knott Counties to help you when you cannot get the water out of your home. 

Storms-- Emergency Preparedness

5/11/2019 (Permalink)

Tornadoes and storms are the leaders in significant damage every year. When storm damage occurs, most of us are not ready, here are a few tips to keep your family safe during storm season: 

• Keep the gas level in your car above 1/4 of a tank.
• Record the dosages and names of medications you take and keep in a grab and go place, such as in your purse.
• Keep your purse or wallet in an easy to get to place 
• Test the batteries in your flash lights monthly like you do your batteries in your smoke detectors.
• Keep all emergency information in a safe place 
• Have your insurance companies contact information saved in your cell phone including policy number and agents name.
• Keep electronics/phones charged at least above 20% so incase the power goes out you have a way of communication 

No one wants to see a storm head their way, but using these tips to keep your family safe will make it a little smoother to endure when the time comes to your area.

Here's Why There is No Such Thing as a Small Fire

5/6/2019 (Permalink)

We know it sounds scary. A fire in one small area of you home can bring damages to every single surface throughout your entire home. 

We want to stress that there is no such thing as a small fire. It does not matter the size of the fire --every single thing smoke can touch can be damaged. The fire may not spread, but the smoke damage will. There are cases of smoke damage where the smoke odor has lasted for years. 

We want to make sure before you bring more damage to your home that you call the professionals to help. We have worked for over ten years in the smoke damage profession. 

We want to take care of your beloved items, because a loss to you, is a loss to us. 

We Have Your Prescription for Water Damage

5/6/2019 (Permalink)

Medical Facilities need our services. 

Unexpected office closings can leave health-care providers and their patients in bad situations. When recovery of your building is pertinent to the recovery of your patients --know who to call. 

We have over 1,500 franchises nationwide, we've been serving American since 1967, we are trusted by hundreds of insurance companies, we are a nationwide disaster recovery team, and we are a 24 hour emergency response service. 

The Emergency Response Service is the real plus for the healthcare industry. Emergencies do not wait fo business hours and the medical professionals know that better than anyone. 

Your local SERVPRO® of Pike, Floyd, & Knott Counties franchise is here to help with your medical facility has an emergency situation that needs some cleaning up.

Best Way to Clean Up Water Damage

5/6/2019 (Permalink)

When you wake up and realize a pipe has burst in the basement or you come home from a long weekend to see the sink was left on in the bathroom and you are left with an overflowing tub --what should you do? 

The endgame is to call a professional. But, the best way to clean up a water damage is to stop it before it even starts.

Water damage is tricky. Water damage begins to turn into mold damage within 48 hours. When mold damage is present the cost can double. 

The best way to clean up a water damage is to find out how it can happen before it even begins in your home or business. 

When you are about to leave home for a long weekend, double check every faucet and spigot inside and around your home. It also does not hurt to have someone come check on your home while you are away. 

During winter months make sure to drip water faucets so that the water does not freeze and then expand as soon as the pipes unthaw which causes them to burst. 

Be aware when leaving your home or when the weather changes. These are the best ways to clean up water damage --stop it before it even starts!

Commercial Facility Preparedness

5/6/2019 (Permalink)

We help Commercial Property owners create mobile profiles of their emergency information for their buildings for easy access in the event of an emergency. This process can help reduce damage and get us on the scene faster for the disaster.

This free scope of your buildling includes us coming to your facility and taking about 30 minutes to walk through your facility and helping to locate and document with pictures and location notes where all your emergency shut offs are located.  We take the information that you provide us in regards to emergency key contacts name, phone numbers and/or emails that you provide. Along with emergency responder information, so that you know local police station or firefighter information. 

We then compile everything you have provided with a secure log in. You can then access the information from any mobile device or a computer.  We can add any additional information that you see that you would like to add.

Another plus side to this type of emergency readiness profile --is that it can also assist in letting us know where to park in case of an emergency and where to put a dumpster if an emergency happens.

Call us today to set up an Emergency Ready Profile! 

Watch Vs. Warning

4/30/2019 (Permalink)

Spring weather is in full force which means that so are summer storms. When watching for storms always make sure to know the difference between a watch and a warning. 

A WATCH is when a tornado threat could occur. The weather is indicting that a tornado may touch down, but no one has reported or seen an actual funnel cloud. This just means, it could be likely. 

On the other hand, a WARNING means that a tornado has been spotted, and the weather is something to take seriously. You should shelter in place, if you haven't already, when the tornado warning appears on the news or local radio stations.

Keep up-to-date with emergency preparedness kits and local news channels to make sure you are prepared when severe weather takes place in your area.  

Wind Damage

4/29/2019 (Permalink)

Damage Causing Winds

Many think that rain and flood waters are the primary cause of storm damage, but wind actually factors into more storm damage than you think.We have seen more storm damage from winds than flood waters in recent years. 

High winds or damaging winds are often called "straight-line" winds. These winds can exceed anywhere from 50-60 miles per hour, causing dangerous situations for homeowners. 

Check Your Insurance

It is always good to double check your insurance for wind damage. When storm damage hits there can be a variety of problems that occur with some covered by insurance and some not, and it's always best to have your home under the best protection. 

We service many homes after storm damage, so give us a call! 

Insurance Coverage During Storm Season

4/29/2019 (Permalink)

The spring/summer season is upon us which means that so are summer storms. 

Are you prepared?

When summer storms occur, things can go one of two ways. You can be covered under your insurance policy and get everything back to "Like it never even happened" Or...

You will not have insurance that covers storm damage and your home could be left in pieces for years to come. 

It is that time of the year to check your insurance policy with your local agent. Call them, or schedule a meeting to make sure the requirements for your home to be covered are updated and secure. 

We send this reminder to keep your home and family safe during storm season. We are here to help. 

Do not let storm season send your home "flying."

The Leading Cause of House Fires

4/25/2019 (Permalink)

It is probably no surprise that the leading cause of house fires is cooking. Everyone has to cook food to live at some point, so here a few common mistakes to avoid so that you do not have a house fire. 

1. Keep towels and potholders away from the stove. It is always good to make sure to keep them away at least two hours after cooking. 

2. Avoid using oils and greases that can pop or crackle when they are hot. This can burn you or anyone else in a close distance in the kitchen. 

3. NEVER leave a stove unattended. It may seem like everything is okay for the moment, but cooking can be unreliable and something can happen in a second. 

Keep your family safe, and you can think of these tips next time you step up to the stove. 

Smoking and Heating Systems Cause Fire Damage

4/25/2019 (Permalink)

There are a variety of things that can cause fire damage. Two of those are smoking and heating systems. Smoking in your home puts your home and safety at risk. The National Fire Protection Association reports that smoking in your home leads to more house fire deaths than any other cause for house fires. You can prevent this type of damage. 

Help your local fire department out, and make sure if you are going to smoke, to keep it outside. 

Another common cause of fire damage our heating systems. When the cold weather sets in we all grab out heaters out and put them whoever necessary to heat up our space. Heaters are great ways to warm areas at a low cost, but make sure you are being safe. Keep heaters away from any kind of hanging fabric, make sure not to leave a space heater on when you are not in the room, and ALWAYS make sure a heater is turned off.

Keep these tips in mind to keep fires from your home.

Water Damage in Your Home

4/25/2019 (Permalink)

One of the most common types of water damages we see are when customers are not at home and an unexpected event occurs that leaves their home in inches of water. 

When you are leaving for a vacation, or even just a weekend trip, make sure there is someone who can watch your home. If they cannot be there, try to make sure to turn off all your water valves. These two tips can keep you from coming home to a house full of water. 

Another way to keep water damages from your home is to seal any areas where flood waters can enter your home. We see flood damages in Kentucky on a regular basis. You may think your home is safe, but doing a double check of the areas around you home can keep you from paying thousands of dollars or making an insurance claim. 

Water damage can happen to anyone, but keeping your home safe is possible with these tips. 

Commercial Water Damage

4/25/2019 (Permalink)

Most businesses think it will never happen to them, until it does. 

Water damage does not discriminate just because you are a business. Water damage occurs in big businesses every day. The best way to stay prepared when it comes to water damage is to keep an Emergency Ready Profile on hand. We call these ERP's. An ERP gets all of your information in one place. It has information that you will not think you need until an emergency occurs in your business. 

There are water shut off and electric shut-off tags available through SERVPRO. 

Contact your local SERVPRO today about getting your Emergency Ready Profile. We can keep your business safe and prepared if a disaster occurs. Call us at 606-886-3826.

HVAC Cleaning for Your Commercial Property

4/25/2019 (Permalink)

Did you know that SERVPRO does HVAC cleaning for your commercial business?

We have a trained team of technicians who can help you with your HVAC needs. 

Have you ever walked into a business before, especially restaurants, and noticed a musky or unpleasant odor? We know we have, and that is most likely because they have not had their duct unit cleaned in years. 

Most people back away from having their ducts cleaned because they think it's an unnecessary expense. 

That is not true. 

Having your HVAC unit cleaned can keep dust, allergens, and more importantly odors from the hair you breathe in. 

We know you want more for your employers and customers. Call today to get a free quote on your HVAC cleaning from SERVPRO. We are here to help!

Commercial Damages Response

4/25/2019 (Permalink)

When you have a business you want to make sure that you have a plan in place if something happens? 

When you call SERVPRO we can help make that plan a reality. We have a team on hand 24/7 for 365 days of the year. 

You can rest assure that your business will be taken care of when you call us. We have trained technicians who can handle any job. 

We have a 1 4 8 policy that means we are on site and ready to help you sooner. We make sure someone gets back with you within an hour, is on sight within 4 hours, and you will receive an update within 8 hours. Trust SERVPRO and their driving force to make your commercial disaster "Like it never even happened."

Water Damages in the Rainy Season

2/12/2019 (Permalink)

Time to get your home inspected and in shape for the rest of this winter season. Even though winter seems like it could be over soon --burst pipes and flooding can occur. Make sure to keep your home flood ready with the following tips: 

1. Clear Gutters
2. Check for Signs of Leakage
3. Seal Windows and Doors
4. Get Your Basement Inspected
5. Prepare for Flooding

Inez, Prestonsburg, Pikeville, Hazard, and surrounding areas make sure to keep your home safe for the rest of this dreary winter season. Water damages can occur at any time to any one. If you need help with water damages call SERVPRO® of Pike, Floyd, & Knott Counties today.

Mold: It Spreads Like Wildfire

2/12/2019 (Permalink)

The bathroom can be the most moldy room in your home. Want to know why? 

Here are some of the factors that make bathrooms a breeding ground for mold spores: Wet towels, the toilet, sink, and the shower. We want to help you combat mold in your bathroom. Here are some tips on keeping mold out of your thrown-room: 

• Spread towels out after use so that they dry quickly
• Minimize containers left in the shower
• Wipe down the shower with a clean towel after its last daily use
• Pick out shower curtain that do not easily mold or are materials that do not retain water

Remember, if mold finds its way into your bathroom --call SERVPRO® of Pike, Floyd, & Knott Counties today for mold testing. 

Working Conditions-- How to Stay Safe During Winter Weather

2/5/2019 (Permalink)

There are many jobs that require you to be out in the elements during dangerous winter conditions (ours included, in some cases). 

We want you to stay safe and comfortable this winter season. Check out a few tips on how to keep yourself in line when the temperatures drop: 

1. Stay well rested before you know you are going to be doing any kind of outside labor.

2. Stay nourished by eating and drinking enough on the job.

3. Plan breaks from the cold so you can warm up throughout the day. 

4. Make sure to stay dry! Use waterproof gear when you can to keep your outer shell warmer. 

5. Dress for the conditions so you can adjust to changing temperatures through the day. Always use clothing that can be taken on or off quickly when you need to breathe and let other parts of your skin breath as well (such as ears, head, and hands).

We hope you keep these tips in mind the next time you work outside. There's always more to winter working than cleaning up after frozen pipes, so we want you to stay on the know when you are on the go!

Winter Weather Proof Your Home

1/22/2019 (Permalink)

We are already in the beginning stages of winter weather. Prestonsburg, Pikeville, Inez, and Hazard have been hit with major amounts of snow already. There's not a lot you can do to prevent the snow, but you can prepare your home to better handle these freezing temps. 

Winter Weather Home Improvement Tips: 

1. Have your chimney or flue inspected every year. 

2. Install a smoke detector or carbon monoxide detector in your home. Check to see if they need fresh batteries every year.

3. Insulate walls and attic --and caulk and weather strip doors and windows.

These are just a few ways to winterize your home or business. SERVPRO® of Pike, Floyd, & Knott Counties wants to keep your family safe and warm for the winter season. 

What To Do When Pipes Freeze (Water Damage Can Ensue)

1/22/2019 (Permalink)

Water damage can happen to anyone when frozen pipes season comes to visit.

When temperatures stay below freezing pipes can build up water and burst when the pipes begin to thaw.

Here are a few tips to keep your pipes from freezing: 

1. Give pipes a helping hand: Open vanity and cabinets to let warmer room temperatures flow through them. 

2. Keep water working: allow a small trickle to allow water to run continuously.  

But, if your pipes do freeze: 

1. Shut off water immediately. Don't try to thaw without turning off main shut-off valve for your water source. 

2. Thaw pipes with warm air. You can melt the frozen water in the pipes with hair dyers and space heaters. But, do not leave space heaters unattended to do all the work --they can cause open flames. 

3. Be careful turning water back on in your home. Once pipes are thawed slowly turn water on to keep water from causing any water damage to your home or business. 

Does Insurance Cover That?

12/7/2018 (Permalink)

What happens when you have an emergency water or fire damage, with no insurance claim or a too high deductible, to pay for it? 

SERVPRO® of Pike, Floyd, & Knott Counties offers financing. We have a financing program to help you out in your time of need. 

We know that your deductible could be high, your insurance might not cover this claim, or you could want to keep your rates down and not file a claim at all. 

Now is the time to call us! 

We have this option available because we know our customers need us and emergencies do not wait for finances to be perfect. The longer a water damage sits, the worse the damage. We want you to be able to act fast. We know that when disaster strikes it may not fit your timeline to wait on money from somewhere else. That's why we want to put our customers first and give them a variety of options for payment. 

We are here to help! We have partnered with Blue Sky to help you and financial needs. Call our offices today to get more information on our financing options. 

Burst Pipe in your home --what do you do now?

11/23/2018 (Permalink)

It's almost that time of the year again when burst pipes are happening more frequently. 

It's always good to be prepared should this happen to you: 

1. Shut off the main water valve immediately- This step is critical, as it stops the flooding at its source. Make sure you know where your main water shut off valve is. Pro tip: try tagging the shut off valve so it is easy to spot. You can even call SERVPRO for an Emergency Readiness Plan for your business.
2. Turn off the electric supply- This only applies if the main electrical is not wet. Never touch the electric if you are not sure, call an electrician instead. Do not turn on any TV’s or ceiling fixtures.
3. Call a professional to begin mitigation right away- Time is key when it comes to water damage and restoring personal items. You can create a barrier between wet carpet and furniture with aluminum foil.
4. Remove undamaged items from the affected area- To prevent further damage to removable items, take them out of the affected area and allow them to begin drying.

If you needs restoration services after your burst pipes and water damage, call SERVPRO® of Pike, Floyd, & Knott Counties today.

We're hiring!

11/23/2018 (Permalink)

SERVPRO® of Pike, Floyd, & Knott Counties is hiring! We are looking for hardworking individuals who posses the following: 

• Inventory and load the van with equipment, products, and supplies needed for jobs.
• Set up staging area and equipment for each job.
• Prepare rooms for cleaning processes.
• Show respect for customer’s home/property.
• Clean and disinfect equipment regularly.
• Inspect equipment for damage.
• Perform daily, weekly, and monthly vehicle maintenance checklists and equipment maintenance checklists, as assigned.
• Comply with safety policies as outlined in the SERVPRO^® Safety Manual.
• Utilize cleaning products, mechanical equipment, and personal protective equipment properly.
• Team members should take ownership of their job responsibilities. Identifying ways to be more efficient is also an important part of this position.

If you or someone you know would be interested in this postion, please apply online at this web address: 

www.SERVPRO9590.appone.com

Why SERVPRO? Training

11/21/2018 (Permalink)

When you have a water or fire damage emergency you want a professional to come to your home. 

That's why you called SERVPRO® of Pike, Floyd, & Knott Counties. 

Our team has a variety of training and skills to make your emergency have an effective and efficient cleanup process. 

Our technicians are Water Damage Restoration (WRT) certified, ECTP training certified (Water, Fire, Carpet & Upholstery, and Crew), and on the job training certified as well. Our technicians work side by side with these skill sets to bring you the best of the best. 

We have a training program in place for our technicians to learn more each day. We have corporate training's in other states so they can bring back the highest knowledge of water and fire damage restoration from the top in the industry.

The Crew training that is taught in office teaches our technicians how to treat customers not only one on one but how to be respectful and trustworthy in their homes. 

We require drug screenings and background checks of all of our employees as part of the SERVPRO standard. We only train the best to trust with your home and beloved items. 

Our technicians are here to help when you have a water or fire damage emergency. 

SERVPRO is here to help with your water damage!

11/19/2018 (Permalink)

SERVPRO® of Pike, Floyd, & Knott Counties has water damage restoration trained technicians who know how to help you with your water damage. 

Until we get there, here are some helpful tips on what to do, keep reading! 

Water damage requires a professional to make sure you steer clear of possible mold damage. SERVPRO® of Pike, Floyd, & Knott Counties have Water Damage Restoration certified trained technicians to take care of your water damage. Here are some techniques you can use to make the process easier before we arrive:

• Use wooden clothespins to hang up clothes, stuffed animals, and photographs that may have been impacted.
• Make sure that furs and leather items dry separately and at room temperature.
• Place aluminum foil or wood blocks between furniture and wet carpet.
• Remove upholstery and cushions for drying.
• Remove any excess water by mopping or blotting until we arrive.

Residents of Pike, Floyd, & Knott Counties --SERVPRO is ready for any size disaster. If your basement floods, call us at 606-886-3826.

It's time for KSPMA

11/6/2018 (Permalink)

Here at SERVPRO® of Pike, Floyd, & Knott Counties we value our educational facilities. One of our favorite events of the year is the Kentucky School Plant Management Association (KSPMA). 

This event has over 300 attendees and over 21 breakout sessions, not to mention the hundreds of vendors. We are the only restoration company to attend and we value the time we spend with the best of the best in facilities and education.

This year SERVPRO has partnered with another SERVPRO to bring you games, prizes, and lots of SERVPRO merch. We have spent the last two days teaching all of the superintendents, facilities directors, and other educational staff about what we can help with when it comes to minor and major disasters in the restoration field.

We want our schools to know that if they have a water or fire damages, along with other cleaning needs --we are here to help!

Commercial Kitchen's --where do you fit in?

10/24/2018 (Permalink)

It's true that when you think of SERVPRO, you think of residential jobs or water/fire damage only, but that is not the types of restoration we do. 

SERVPRO® of Pike, Floyd, & Knott Counties does much more. We have a variety of facilities that need floor to ceiling cleaning, carpet cleaning, HVAC system cleaning, and we are there to help with any water or fire damage should it occur. 

Below are a list of facilities that we have tended to in the past: 

Types of Facilities:

• Food Manufacturing Facilities
• Food Distribution Centers
• Fast Food Restuarants
• Senior Living Facility Kitchens
• Educational Cafeterias

If you need service --call SERVPRO® of Pike, Floyd, and Knott Counties today. We are here to help make your restoration needs "Like it never even happened."

It's Space Heater Season

10/11/2018 (Permalink)

Tips to Stay Safe During Halloween

10/4/2018 (Permalink)

Halloween is just around the corner. We deal with fire damages every day, but we do not want you to have to. There are many factors that contribute to emergencies during Halloween, but there are ways to prevent them.

Here are some simple tips to keep you and your family safe during this spooky season: 

• Keep decorations far away from open flames.
• Try a battery-operated candle or glow stick in jack-o'-lanterns.
• Use flashlights as alternatives to candles or torch lights when decorating walkways and yards.
• Choose costumes that don't require long-trailing fabric.
• Talk to your children and remind them to stay away from open flames, including jack-o'-lanterns with candles inside.

We hope everyone has a safe and Happy Halloween!

Commercial Services --SERVPRO is here to help!

10/3/2018 (Permalink)

SERVPRO is often known for it's ability to handle fire and water damages. We deal with those on an almost daily basis. 

Did you know? 

SERVPRO® of Pike, Floyd, & Knott Counties also does commercial cleanings. We know that keeping a business up and running is no easy feat. You are busy dealing with the ins and outs of a business, so we want to help! Let SERVPRO take your mind off of one part of your ever growing to-do list. 

Let SERVPRO do the "yucky" stuff that no one on your staff wants to deal with. We do office cleaning, post-construction cleaning, sanitary cleanings, mold cleanings --and of course, water and fire damage cleanup. 

SERVPRO is a professional restoration company who is here to help.

Restaurant Owners: How can SERVPRO help you?

10/3/2018 (Permalink)

SERVPRO is here to help your commercial property!

Restaurant kitchens are a hectic place, and sometimes accidents can happen that lead to water or other major damages. You may not be aware of the options available if one should happen to your business.

This damage can happen in a variety of ways, but perhaps one of the most common is a leak from a kitchen sink. Commercial kitchens are big and when there is a water hazard it can cause danger to employees and even customers. 

It is important to contact a plumber to deal with whatever is broken that has caused the water damage. After the damage has been identified, contact your local SERVPRO® of Pike, Floyd, & Knott Counties to help with the cleanup. We are a professional restoration company that is certified to clean commercial sized messes.

Kentucky Storm Team heads to North Carolina

10/2/2018 (Permalink)

SERVPRO travels to North Carolina with team to help customers impacted by Hurricane Florence.

Our team of certified and trained technicians left a week and a half ago to New Bern, North Carolina to help locals impacted by the hurricane. They left with a storm trailer full with equipment and supplies to help those in need. 

We are always honored to be a part of the storm team that travels to help those in need. We are graciously humbled to be a part of a 1,700 franchised company that goes from state to state helping those impacted by such catastrophic events. We never take it lightly to help these people who are going through such saddening times. 

We have been to several storms this summer, but this storm is bigger than any of those events. Our team intends to stay for a few more weeks as they continue to help our customers, or as long as it takes to make these damages "Like it never even happened."

SERVPRO: The fire damage cleanup specialists.

8/29/2018 (Permalink)

Residents of Prestonsburg, Pikeville, Inez, and surrounding areas: if you have smoke, soot, or fire damage caused by a fire in your home or business, you need a professional. 

SERVPRO® of Pike, Floyd, & Knott Counties is certified and extensively trained in smoke and soot damage clean-up. We know that not all fire damage can take down a whole structure. We are concerned with getting you our help for cleaning the smoke and soot damage left behind. When you have beloved items in your home or business that are covered in that smoke smell --you want it cleaned. 

We have a team of technicians who do just that! We have an ESPORTA machine that cleans clothes, stuffed animals, hats, shoes, and other materials. This machine will make your smoke or soot damage "Like it never even happened. "

Call SERVPRO® of Pike, Floyd, and Knott Counties today at 606-886-3826.

Our storm team is Here to Help!

8/27/2018 (Permalink)

Our storm team travels all over the United States to care for other communities during their time of need. The local SERVPRO's in those communities get overloaded with calls, so they activate SERVPRO storm teams from all over the country. 

Our teams head into the eye of the storm going from customer to customer to help with their storm damages. It's anything from a flooded basement to sump pump failure; these teams never stop. They work continuously to help the residents of these communities. 

We went to Iowa in July, and we are still in Pennsylvania working with the most recent flooding right now. We hope to help all we can while we are on site. As always, we hope they don't need us, but if they do our storm team is always on standby ready to head into the next disaster.  

Need Water Damage Restoration? Call SERVPRO® of Pike, Floyd, & Knott Counties tdoay!

8/27/2018 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Pike, Floyd & Knott Counties provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.We have certified water damage restoration specialists who will know how to clean up your water damage like a professional. Trust our company to make it "Like it never even happened."

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Pike, Floyd & Knott Counties arrive quickly and start the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –606-886-3826

Check your crawlspace- better yet- have SERVPRO do it!

8/21/2018 (Permalink)

A major challenge to any home or commercial building is keeping the crawlspace free of moisture.  With exposed dirt, drainage issues, or natural water sources often making their way into that area, keeping a crawlspace free of the conditions that are ripe for mold growth are often difficult. 

At SERVPRO® of Pike, Floyd, & Knott Counties we have trained employees, mold testing, and certified products to help you with your mold problem.  Working with owners of all different property types along with Indoor Environmental Professionals, we look for ways to eliminate water intrusions, provide drying and cleaning up services, and repair any items such as insulation or moisture barriers to make sure the crawlspace mold issue is properly remediated. 

Not sure if you have mold or a crawlspace issue?  Call SERVPRO® of Pike, Floyd, & Knott Counties today to schedule a consultation.  Let our mold remediation experts help keep your crawlspace free of mold! Give us a call today at 606-886-3826.

Water Damage Restoration Training for Crews and Marketing Team

8/14/2018 (Permalink)

Our team recently went to Bowling Green, Kentucky for a three day course on becoming IICRC-accredited Water Damage Restoration Technician (WRT) certified. This course teaches basic education for technicians and other team members in the science and practice of water damage restoration. Our marketing team went to learn more ways to help our customers. Morgan, our Berea office Marketing Representative said: "I go out on the job frequently in my day to day work. I had training prior to this, so I knew all about what we do. This call took it to another level for me. I feel even more prepared to help our customers in their time of need." This course covered extraction, basic containment and basic mold procedures. Our team is back and ready to make your damages "Like it never even happened."

Residents of Pikeville, Prestonsburg, and surrounding areas: Mold Problems?

8/8/2018 (Permalink)

If you see visible mold, do not disturb it. You can spread the mold infestation throughout your home. When mold is disturbed, the mold can release mold spores which become airborne and can circulate inside your home.

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO® of Pike, Floyd, & Knott Counties to help.

What Not to Do:

• Don’t touch or disturb the mold.
• Don’t blow air across any surfaces with visible or suspected mold growth.
• Don’t attempt to dry the area yourself.
• Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO® of Pike, Floyd, & Knott Counties specializes in mold cleanup and restoration. Call us today at (606) 886-3826.

Mold, mold, and more mold!

8/8/2018 (Permalink)

Residents of Pikeville, Prestonsburg, and other surrounding areas: it’s that time of year again for fall and winter weather. SERVPRO® of Pike, Floyd, & Knott Counties want you to be prepared. The summer has brought us damp weather conditions. These little summer showers can cause big mold problems once fall rolls around. The wind flow picks up in the fall and with that brings all kinds of mold. SERVPRO wants you to be prepared. The best way is to keep track of water damage in your home, pay close attention to that familiar musty smell, and make sure to look out for the those green, orange, brown, or black spots that pop up.

If mold hits your home this fall, call SERVPRO® of Pike, Floyd, & Knott Counties at (606) 886-3826. We’ll make your mold problem “Like it never even happened.”

Mold Testing Available through SERVPRO® of Pike, Floyd, & Knott Counties

6/26/2018 (Permalink)

Do you think you have mold damage? Everyone dreads when they smell something or see something that looks like it could be mold. The sinking feeling hits – “I could have a mold issue.” While not all mold is bad, some mold can cause health concerns for many people. Any kind of water flooding in your home or business can cause mold to grow --anything from water leaks to varying humidity. Here are a few different ways your can identify mold:

• You can visibly see the mold
• Musty odor –indicates mold is present
• Any type of moisture problems that may have caused mold growth
• Excessive humidity

If you think you have a mold problem, please call SERVPRO® of Pike, Floyd, & Knott Counties at (606) 886-3826, so we can test it. We are always Here to Help!

SERVPRO is able to handle your Large Loss Concerns

6/26/2018 (Permalink)

One of the biggest challenges a business faces when dealing with a water, fire, or even mold damage is how quickly can they get back to business. We know you're thinking about your inventory, your service to your customers, and the stress of your employees who count on these jobs. 

At SERVPRO® of Pike, Floyd, & Knott Counties it is our primary focus to minimize or eliminate business interruption issues so that our clients are able to continue their normal business functions for their clients and staff. 

Beside cleaning or drying services, SERVPRO® of Pike, Floyd, & Knott Counties is able to assist with furniture and equipment relocation, computer and machinery restoration, document restoration and long term storage if needed.  Call us today at 606-886-3826.

Preventing Attic Mold Damage in Your Home

6/20/2018 (Permalink)

Mold can appear in a variety of places in your home. One of the most frequent places we find mold is attics. Here are some tips and tricks for preventing mold growth in the top of your home: 

• Leaking Roof - Sometimes a roof leak is bad enough that water leaks into the floors below and becomes immediately apparent.  However often the leak is small enough to cause attic mold, without being apparent in the living spaces of the home. 
• Dryer Vents and other vents  -  This practice can pump warm, moist air into the attic where it can be trapped and begin the cycle of mold growth.  It is always best to vent these items outside of the home.
• Missing or Improperly Installed Insulation -  Missing or improper installation of the wrong kind of insulation can cause problems in multiple ways.  Moisture from the lower levels of the home can rise and get trapped in the attic.  

Hotel Fire in Prestonsburg

6/14/2018 (Permalink)

Most people know SERVPRO for residential fire and water damage cleanup. SERVPRO also has the means and resources to clean commercial properties too that have damage from a fire or wate

SERVPRO® of Pike, Floyd, & Knott Counties got a call for a severe fire damage at a hotel in Prestonsburg, Kentucky. 

The walls and ceilings were damaged in the fire creating soot bubbles and other residue that could not be removed with regular cleaning. 

We have special technique called Ice Blasting that removes this kind of damage from commercial properties. 

SERVPRO is equipped to handle any size loss at any time for our customers. Call SERVPRO® of Pike, Floyd, & Knott Counties with your commercial fire damage. We'll make it "Like it never even happened." 

Got Smoke Odor? SERVPRO has your back!

6/14/2018 (Permalink)

Often time the first question SERVPRO gets on a fire or smoke loss is – can you ever get this odor out? Yes!  The highly trained staff at SERVPRO® of Pike, Floyd, & Knott Counties have many tools and techniques that they have perfected to help our customers. 

The first step to any odor elimination process is to remove the source, the smoke odor may linger much longer until after that step is completed. 

We have experience in odor elimination in rental units, vehicles, RVs, businesses, commercial buildings and of course with any fire or smoke damage.  Let the odor elimination experts at SERVPRO® of Pike, Floyd, & Knott Counties help you make that odor and smoke damage "Like it never even happened."

Storm Damage --Be Prepared

6/14/2018 (Permalink)

Cleaning up after a disaster can put you in danger of a lot of different threats, from contaminated water, to animals and insects, to battered wood and sagging ceilings. If you are cleaning up this kind of storm damage, you should be wearing the following:

• Long pants
• Long sleeved shirt
• Sturdy shoes or boots (no tennis shoes or flip flops)
• Work gloves

It's also a good idea to have these products nearby to have for extra protection:

• Eye protection
• Disposable masks
• Hard hats

In addition, many disasters have unique hazards that require specific precautions. Please consult the Emergency Resource Library for information on a particular disaster. Thank you to our friends at the American Red Cross for this information of safety for our customers.

Three Types of Water Damage

5/11/2018 (Permalink)

Residents of Pikeville, Prestonsburg, Martin, and Hindman: water damage happens when we least expect it. Almost everyone has had some type of water damage from the smallest faucet leak to a bathtub overflowing to a washer hose mix-up. What you may not know; however, is there are three different categories of water damage.  

Here are the differences in the categories of water: 

Category 1: This water comes from a sanitary source and poses no real threat (examples: tub or sink overflow.)

Category 2: Refers to water that can contain chemical and biological contaminants that can cause sickness when consumed. Also, known as grey water (examples: toilet bowl water and sump pump failure.)

Category 3: This water has harmful agents such as bacteria and fungi. This type of water can cause extreme sickness and discomfort. Also, known as black water (examples: river, sewage, rising waters from floods, or standing water.) 

SERVPRO is an IICRC Certified Firm, so we can determine what category of water is it, and how to best cleanup your water damage. Call SERVPRO® of Pike, Floyd, & Knott Counties to clean up your water damage and make it "Like it never even happened." 

Mold Damage Cleanup: What NOT to do

5/11/2018 (Permalink)

Mold damage can happen at any time, but especially during these summer months. The weather is warming up and mold spores are coming out of hiding. Many people want to automatically turn to bleach to try and clean up the mold by themselves. It's always best to call a professional, so you don't spread the mold spores. 

Here are a few reasons that bleach is not a good option for your next mold damage cleanup: 

1. Bleach is toxic. 
2. Bleach loses effectiveness overtime. 
3. Bleach does not kill mold on porous surfaces and can actually contribute to mold growth.  

It's always best to let the professionals do the dirty work --call your local SERVPRO® of Pike, Floyd, & Knott Counties because we are here to help!

Swimming Safety with SERVPRO!

5/10/2018 (Permalink)

It's the best time of the year, because it's swimming season. The temperature outside has finally hit high enough for diving on into the water. The pool is a great place for families to relax and enjoy the summer, but it's always good to have helpful tips to keep safety a priority. 

SERVPRO® of Pike, Floyd, & Knott Counties is here to help with tips on how to keep your family and friends safe while out at the pool or beach this summer:

• Always watch over young children and the elderly while out at the pool, but especially on the beach. 
• Make sure to apply plenty of sunscreen, even on those cloudy days. 
• Keep life jackets available for those who don't have swimming experience. 

Happy swimming! 

Does Insurance Cover That?

5/9/2018 (Permalink)

As summer season approaches it's always a good idea to review your insurance. Insurance is great --it keeps you calm during your storm. But, your insurance may not cover as much as you think. 

Your agents want to help you, try to keep in contact with them on what to do when disaster strikes. It's never a bad idea to review your contract and discuss the ins and out of what is covered. Another good idea, is to check your deductible. How much will you need to pay out of pocket before it reaches the level that your insurance can help you? Also, is there separate coverage and  deductibles for hurricanes, floods, etc. 

It's always good to stay prepared, and we hope that disaster doesn't strike but SERVPRO is here to help 24/7 -365!

Esporta: Commercial Division

5/4/2018 (Permalink)

Did you know SERVPRO has a soft contents cleaning division that reaches commercial outlets? 

WE DO. The Esporta machine takes items damaged by Category 1,2 or 3 water damage, heavy smoke or soot, mold, and even bio waste contaminated goods. We recently did a hotel that had heavy smoke and soot damage in their bed linens and curtains. 

Our team of high trained professional technicians cleaned these items in our Esporta and made it "Like it never even happened." They work on each item individually to the customer's satisfaction. These curtains were returned to the owner, and they were happy with the quick and efficient service. 

If you hotel or commercial building has soft contents to be cleaned, call SERVPRO® of Pike, Floyd, & Knott Counties today at (606) 886-3826. 

Remember the Pets during Storm

5/4/2018 (Permalink)

During a storm event, it's always smart to have a plan for your family --sometimes, it's hard to remember to have a plan for your pets too. 

Ready.gov recommends a variety of ways to keep your pets safe during storm events. 

Here are a few: 

• Create a buddy system in case you’re not home. Ask a trusted neighbor to check on your pets.
• Identify shelters. 
• Find a local veterinarian or animal hospital where you may need to take an injured pet.
• Have your pet microchipped with up to date information.
• Call your local emergency management office, animal shelter or animal control office to get advice and information.

We want everyone to stay safe during storm events. So, next time a storm event is coming around the corner remember to keep the little paws, claws, and other pets safe!

Storms, storms, and more storms...

5/4/2018 (Permalink)

Storm season is upon us, and we are all too familiar with it. Last year, we did four separate storm events across the United States. 

We were in Kansas City, Texas, Georgia, and most recently Louisville: all to take care of those communities who had been impacted by the storms.

Our large loss division allows us to leave home and help other communities in need. We have storm trailers specifically to make sure we have the equipment necessary to help those who are far away and without help. 

We go into communities who have SERVPRO's who are too overworked to handle all of the damage themselves. We bring extra sets of hands, equipment, and heart to help these people. 

As the saying goes, we're "Here to Help!"

Is it dirt or is it mold?

5/3/2018 (Permalink)

When you are a homeowner, we understand that the presence of mold can be scary. Mold can be unhealthy and hard to get rid of --if not treated properly and efficiently. 

Here are some ways to detect if it's mold or dirt: 

• Mold grows in areas of high humidity. 
• Mold needs something to grow on in order to survive.
• Mold has an appearance that looks more velvet up close. 
• Check to see if it has an odor. After a room has been closed up --come back to see if it has a smell.

Call our friends at Truth Consulting in Lexington to find out more on how to tell if your mold is in fact mold or dirt. If you do have mold --call your local SERVPRO® of Pike, Floyd, & Knott Counties for your mold cleanup. 

We Clean that too: Commercial Edition

5/3/2018 (Permalink)

SERVPRO® of Pike, Floyd, & Knott Counties is most known for water and fire cleanup. They are known to clean up some mold when they get the call. But, what you may not know about SERVPRO is they clean-up a variety of things in the commercial industry: 

• Vandalism 
• Dead Animal Remains
• Bat Droppings
• Rabbits

You may laugh at the list, but these are all items that we have cleaned up for commercial properties over the years. We go in and clean the "yucky" stuff that no one else wants to deal with in their business or home. We know that you may not have time to deal with these types of cleanups --call in the professionals. 

Call SERVPRO® of Pike, Floyd, & Knott Counties today to take care of the cleaning that you don't want to do! 

Commercial Grocery Store Response

5/2/2018 (Permalink)

Did you think we only did residential clean-up? 

Actually, we have a large loss division that focuses on commercial cleaning, water, fire, and mold clean-up. It's of utmost importance to have all hands on deck when a disaster strikes. It's even more vital when a disaster strikes your business. 

We recently did a hotel fire cleaning, and we have cleaned up grocery stores, office buildings, and more. Trust a company that has experience in cleaning up your business. We are here to help 24/7 -365 when the other guys have closed down for the night. You know SERVPRO has your back.

Call on SERVPRO® of Pike, Floyd, & Knott Counties at (606) 886-3826 to make your commercial cleanup "Like it never even happened."

Fire Damages- Ranging from Soot Filled Documents to Art

5/1/2018 (Permalink)

We have various stages of cleaning for your documents. We will separate them page by page and remove excess dirt, soot, or other contaminants caused by the fire. 

Often times, these documents or items could have been impacted by other smells or contaminants that need to be cleaned and deodorized before being returned to you. Deodorization is a top service for SERVPRO, because if you don't have the smell removed from your items, they will re-contaminant your home once returned. A home that has already been cleaned and deodorized of all contaminants. 

We want to make your fire damaged items like new again, and we work hard for our customers.

Have a fire damaged item? Call SERVPRO® of Pike, Floyd, & Knott Counties today! 

Dryer Vent Safety for your Home

5/1/2018 (Permalink)

We all know about the kitchen fires, the cigarette fires, and the electrical fires that cause severe damage in homes. There is another kind of fire that causes over 34% of home fires each year: Dryer Vents. Failure to clean these drying vents are causing more and more fire damage in homes each year. 

According to our friends at FEMA, during the peak months of fall and winter they are even more likely to occur in your home. 

The facts do not lie,  FEMA reports: "2,900 home clothes dryer fires are reported each year and cause an estimated 5 deaths, 100 injuries, and $35 million in property loss." That's a staggering statistic. 

Keep your home safe during the winter season and year around by keeping those dryer vents nice and clean! 

Areas that can be Impacted by Water

5/1/2018 (Permalink)

This photo shows the fifteen different places in that can be impacted by a small water leak.

Did you know there are over fifteen different places in your walls and floors that can damaged and impacted by water? 

Even a small water leak can cause damage that could lead to mold, or even weaken the structure of your home. 

Here at SERVPRO® of Pike, Floyd, & Knott Counties we have many different procedures to restore your home after a water damage: 

• Identify the Source/Type of Water
• measure Temperature and Humidity for Drying Report
• Survey the Extent of Damages 
• Move and Block Furniture and Contents
• Inspect Carpet and Padding 
• Apply necessary Treatments (disinfectant/deodorization) 
• Utilize Advanced Drying and Monitoring Equipment
• Dispose of Refuse

Call the Professionals today at SERVPRO® of Pike, Floyd, & Knott Counties! We are here to help 24/7 -365 for our customers!

SERVPRO® of Pike, Floyd, & Knott Counties take on the Women's Business Symposium 2018

3/8/2018 (Permalink)

Marketing Manager Ashley and Marketing Coordinator Kelsey take on the WBS 2018!!

Last week, our Marketing Manager Ashley Kovaleski and Marketing Coordinator Kelsey White drove to Pikeville, Kentucky to meet with some of the best and the brightest women around. 

The day began with networking and meeting many different women in a variety of fields. They got to speak personally with these women to see what their concerns in business were and what they could do to improve women in business in the future. 

They had a few breakout sessions and then they all come together to hear Ameila Mimi Brown (a TV personality, life coach, and public speaker) on how to motivate yourself in life. She mentioned a variety of topics, and the team enjoyed hearing her speak on issues important to women and men alike. 

They can't wait for next year! 

SERVPRO® of Pike, Floyd, & Knott Counties named Kentucky Franchise of the Year!

3/7/2018 (Permalink)

In this photo, the owners: Mike Parsons, Julie Roberts, and Tony Roberts accept the award for the 2017 Kentucky SERVPRO Franchise of the Year!

This week, our owners traveled to Gatlinburg, Tennessee for a SERVPRO conference. At the conference, they were named the 2017 Kentucky SERVPRO Franchise of the Year! There are over 25 SERVPRO’s throughout Kentucky so to be named the top tier was an extreme honor.

Our team worked through storms and burst pipes working long hours to bring our customers the best service possible. We have a dedicated team of office, production, and marketing members that work tirelessly throughout the year to make our franchise shine!

Our owners were congratulated by the other SERVPRO’s franchises at the meeting, and they were grateful to have won such a prestigious honor from the best in the business!

Here at SERVPRO we want to make your disaster “Like it never even happened.” Remember, we are Here to Help 24/7/365!

We Clean What? Mold Edition

3/5/2018 (Permalink)

Residents of Pikeville, Prestonsburg, Belfry, and Hindman: this photo is a real customer who's business had mold damage in his car.

As a homeowner or business owner it's already upsetting to see mold growth and even more upsetting when you think about how to get rid of it. This situation always feels frustrating, impossible, and most of all unsafe. And if that's not enough, if moisture or water builds up in your vehicle --mold can grow there as well! SERVPRO® of Pike, Floyd, & Knott Counties is here to help clean that too! 

We are the mold specialists you need! We have special products and technicians who know just how to clean any mold in your home, business, or vehicle. We have a special products lab in our corporate offices where our one of a kind products are created. We have products that are made especially for our local customers. 

We are here to help!

Flooding in Pike, Floyd, & Knott Counties: Safety Tips

2/23/2018 (Permalink)

Water and flooding can cause serious damage in your home. Call SERVPRO® of Pike, Floyd, & Knott Counties: we're open 24/7!

Residents of Pikeville, Prestonsburg, Hindman, and Martin –recently the Eastern Kentucky area has experienced high volumes of flooding and water damage. SERVPRO® of Pike, Floyd, & Knott Counties is here to help with any water or flood damage that occurs in your area. Until help arrives here are some tips from FEMA on the what, where, and when of floods.

What: Flooding can occur in only a few inches of water or reach the rooftop of a house.

Where: It can happen anywhere, but especially near low-lying areas

When: Flooding can happen in any season but check your local weather stations for times that your area is at a greater risk!

Check out our other blogs for other water damage tips! The first rule of any kind of weather damage is get to safety! We thank all of the first responders and community involvement for all they've done for the area during this flooding season!

Here are Some Ways to Avoid Bursting Pipers this Winter Season!

1/5/2018 (Permalink)

Water damage is inevitable at some point, but follow these tips to make it less likely in your home!

Whether you’re in Pikeville, Prestonsburg, Hindman, Inez, or Belfry –bursting pipes come hand-in-hand with this bitterly cold weather.  It’s never fun to come home to water damage steadily climbing the walls with your beloved items floating in your living room. We’re here to help and bring you tips on how to prevent those bursting pipes and potentially save you a ton in damages.

Follow these tips:

1. Leave a stream of water running, if the temps are going to be below freezing.
2. Open cupboards and doors in the kitchen and bathrooms, especially those on the ends of the house.
3. Shut off and drain water systems, if you’ll be gone from your house for several days at a time.

We hope you don’t need us, but if you do –don’t hesitate to call us at (606) 886-3826. We are here to make your winter weather damage “Like it never even happened.”

In case of Frozen Pipes: SERVPRO® of Pike, Floyd, & Knott brings you more tips!

1/5/2018 (Permalink)

Last time, we brought you tips on how to prevent frozen pipes. But, in some cases your pipes may have frozen already or they freeze in the future. We are bringing you some helpful hints on how to help with frozen pipes.

In case of frozen pipes in your home:

• Keep the faucet dripping, even if no water is streaming.
• Apply heat to the frozen area. Try a heating pad or hair dryer.
• Apply heat until water is restored.
• If you still can’t get it running again, call a licensed plumber.

If these tips don’t work, and your pipes burst –call SERVPRO® of Pike, Floyd, & Knott Counties. We’re here to help 24/7! We’ll make those water damages from a burst pipe “Like it never even happened.”

Commercial Priority Heroes

12/19/2017 (Permalink)

Picture this: You come into the office one cold, bitter, January morning to find that a large water line has burst. You now have 10,000 square feet of your property under 3 inches of water.

First, do not panic. SERVPRO® of Pike, Floyd, & Knott Counties is here to help. No matter the size of your water or fire damage: we will be here to help! We can set up and provide initial services to get you back in business.

One of our Priority Responders will get to you quickly to establish how many crews, what equipment, and what vehicles are required. They will begin coordinating our resources to mobilize our crews and that makes SERVPRO® Pike, Floyd, & Knott Counties. Faster to any size disaster.

Your Priority Responder: What Makes Them Valuable?

12/14/2017 (Permalink)

Belfry, Inez, Hindman, Paintsville, Pikeville, and Prestonsburg: winter is approaching, and SERVPRO is here to help!

A priority responder (PR) is one of the most critical resources for a commercial fire or water loss. Their goal and purpose for such an event include:

• getting an emergency action plan agreed upon
• being there in our customers time of need
• helping with started emergency services

At SERVPRO® of Pike, Floyd, & Knott Counties, we pride ourselves on providing trained and skilled PR who are strong communicators, sensitive to the needs of others, and resourceful. In your facilities time of need, their goal is to think fast, anticipate problems, and deliver need based solutions.

Remember, as winter approaches and pipes begin to freeze, heating fires occur, and roofs collapse under the weight of snow --you are our priority, and we will be here to respond!

Tag a Veteran Contest from SERVPRO® of Pike, Floyd, & Knott Counties

11/22/2017 (Permalink)

Our winner Josh Miller with his turkey! Thank you again for your service Josh!

Veteran's Day is a time to celebrate and honor those have served in the past, present, and future. Our veteran's are important to us, and we thank every single one who has served.

SERVPRO® of Pike, Floyd, & Knott Counties held a Facebook contest for our customers to tag a veteran they know, and then we chose one to receive a free turkey! We had several people participate in this local contest. Our winner for the contest was a Prestonsburg resident Josh Miller! He got a 17 lb. frozen turkey delivered by our commercial marketing representative Amber Middleton. 

SERVPRO loves to help the community and participate in giving to the local customers! And remember, we are here to help with your fire and water restoration needs!

What to Do When a Fire Occurs on Thanksgiving Until Help Arrives

11/13/2017 (Permalink)

Fire, soot, and smoke damage in the Prestonsburg, Pikeville, Hindman, Martin, or Elkhorn City area: call us today!

SERVPRO® of Pike, Floyd, & Knott Counties wants to keep you and your family safe for the holiday season. We know that during one of the busiest cooking days of the year it’s easy to get distracted. If a fire does occur in your home, here’s what you can do until help arrives:

• Limit movement in the home so you don’t spread soot
• Place cleans towels over high traffic areas and upholstery
• Place aluminum foil between furniture legs and wet carpet
• Coat chrome faucets and trim with petroleum jelly or oil

We hope these tips help you and your beloved home items stay safe until help arrives. SERVPRO is a highly trained professional team of restoration specialists who can make your fire, soot, and smoke damage “Like it never even happened.”

Celebrating the Bluegrass State: We love Kentucky, y’all!

10/17/2017 (Permalink)

A photo of all the aspects of Kentucky that are deeply rooted in the Bluegrass!

According to the National Calendars List of National Celebration days, Thursday October 19^th is Kentucky Day! SERVPRO® of Pike, Floyd, & Knott Counties has been serving their Kentucky community since 2010. Between cheering on the Wildcats, experiencing the bourbon trails to Keeneland, and sipping on Ale-8: we love Kentucky, y’all.

We love this great bluegrass state; although, we also realize the infamous Kentucky weather patterns can cause major concern for homeowners. With the winter season settling in for our fellow Kentuckians, we want to remind the residents of Pikeville, Hindman, Prestonsburg, and Inez that we are here to help with fire, water, mold, and storm clean-up. Call us today at (606) 886-3826. Let SERVPRO® of Pike, Floyd, & Knott Counties make that Kentucky weather mess “Like it never even happened.”

Our new Commercial Marketing Rep, Amber Middleton – she’s here to help for commercial restoration needs!

10/6/2017 (Permalink)

If you’re a business owner or commercial property facilitator, we have just the person to help you! Business and Commercial property owners in Pike, Floyd, & Knott Counties, Amber is here to help! Our newest Marketing Rep has spent weeks training and learning just how to help you with your commercial property needs. Amber is here to help with anything from water, fire, or mold damage to HVAC and carpet cleanings. SERVPRO’s commercial division even offers contents claim inventory services. We can provide itemized, area-by-area loss inventory. This keeps costs low and reduces job completion time. We have completed many commercial cleanings and damages in your local area, take advantage of our services today!

Call Amber or our Pike, Floyd, & Knott Counties office at (606) 886-3826!

Summer went by in a flash, before you can blink Thanksgiving will be knocking on your door!

10/6/2017 (Permalink)

We hope you don't have to, but if you do SERVPRO® of Pike, Floyd, & Knott Counties is here to help with you fire, soot, and smoke damage!

Thanksgiving is a time for giving, but also a time to stay safe. With the turkey roasting, children laughing, and family members gathered close: SERVPRO and the American Red Cross are here to keep your family safe! Here are some cooking safety tips for your Thanksgiving holiday:

• keeps fire alarm batteries up to date
• keep potholders and containers at least three feet from heat sources
• avoid loose clothing and long sleeves while cooking

We hope you don’t have to call us, but if you do, remember SERVPRO cleans fire, smoke, and soot damages. We even have special equipment to clean your soft contents that are impacted by fire damages. Residents of Prestonsburg, Pikeville, and Hindman: SERVPRO is here to help with your restoration needs!

Residents of Pike, Floyd, & Knott Counties: Do you know how to stay safe during a power outage?

10/6/2017 (Permalink)

A power outage can be caused by a storm, floods, or even fires. This season our weather patterns have been all over the place in Kentucky. It’s always better to be safe than sorry. Keep your family safe by following these tips from our friends at the American Red Cross:

Staying Safe Indoors

• Use flash lights in the dark, not candles.
• Eliminate unnecessary travel, especially by car. Traffic lights will be out and roads will be congested.
• If you are using a generator be sure you understand the risks of carbon monoxide poisoning and how to use generators safely.

Food Safety

• Keep refrigerator and freezer doors closed. An unopened refrigerator will keep foods cold for 4 hours. A freezer will keep the temperature for about 48 hours.

Commercial Property and Vandalism: SERVPRO® of Pike, Floyd, & Knott Counties can make it “Like it never even happened.”

10/6/2017 (Permalink)

SERVPRO is famous for water, fire, and mold cleanup. We are known for helping keep the dirty work to a minimum. But, did you know we also offer vandalism cleanup for commercial business owners. It doesn’t matter where your business is located there is always the chance that vandals could strike. We want to get your businesses and commercial properties back to prime condition. We offer:

• General cleaning and graffiti removal
• Brick, stone, and concrete cleaning
• Odor removal and deodorization
• Debris removal

We even offer cleanup services for driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry. 

We hope vandals don’t strike your commercial property, but if they do, call SERVPRO® of Pike, Floyd, & Knott Counties! We’ve got your back, when vandals get your business.

Residents of Pike, Floyd, & Knott Counties --SERVPRO is attending this year’s Fire School in Pikeville!

9/1/2017 (Permalink)

Pikeville Fire School will take place on Sept. 8,9, & 10th. SERVPRO will be there, and we are always here to help with fire, soot, and smoke damages.

First responders in our community go through different experiences to prepare them to provide their services to citizens. One of them being fire school for firefighters that occurs all over the state. For many years, SERVPRO® of Pike, Floyd, & Knott Counties has partnered with the Pikeville/ Pike fire school, and we are a vendor again this year during the three-day event. This year the event takes place on September 8,9, and 10^th. It’s important for SERVPRO to partake in such an event since we clean up fire damages, so we know the risks involved. This event provides the training for firefighters to combat fires and help the community even more. We are so thankful for our first responders, and we look forward to participating in this event again for another year.

We hope a fire doesn’t happen in your home, but if it should call SERVPRO® of Pike, Floyd, & Knott Counties at (606) 886-3826 --to clean and restore fire, soot, or smoke damages.

Storm Watch 2017—Dorothy and Toto report for duty!

8/29/2017 (Permalink)

SERVPRO® of Pike, Floyd, & Knott Counties works 24/7 to make sure the local community is taken care of during a disaster. But, what happens when another community is in need and their local SERVPRO is overrun with so many calls they cannot possible take them all? SERVPRO’s from all over the U.S. step in to help!

 During their recent trip to Birmingham the Pike, Floyd, & Knott Counties SERVPRO team got to be in attendance when a Kansas City flood occurred. The Storm Team, run by Eric Greene, were ready and prepared to take care of Kansas City. They dispatched SERVPRO’s from all over to send their Storm Crews to the flood damaged areas.

Our motto is, and always will be, Here to Help! No matter the distance our Storm Team will travel to make your disaster “Like it never even happened.”

Residents of Pike, Floyd, & Knott Counties: You Wake Up in Water –What do you do next? 

8/29/2017 (Permalink)

A homeowner or business owner’s worst nightmare is waking up or walking into standing water. It’s a sure-fire way to ruin even the best of days. SERVPRO is here to help when water or flood damage occurs. We get there as quickly as we can, but until we arrive here are some steps you can take to make things go smoother:

• Identify the source and stop the leaking or flooding.
• Turn off the water source, if the leaking or flooding is coming from a burst pipe or water main.
• Try to stop anymore leaking or flooding through roof’s or windows.
• Move wet items to dry places.
• Document the damage the best way you can and take photographs.

We hope this doesn’t happen to your home or business, but if it does, call us today at (606) 886-3826. We’ll make the disaster “Like it never even happened.”

How do I clean up a flooded basement?

8/29/2017 (Permalink)

One of the most common areas that flood in our homes are our basements. The water seeps in from different places and can ruin many beloved items. Typically, garages are near basements and can run into the same treatment. Water damage requires a professional to make sure you steer clear of possible mold damage. Here are some techniques you can use to make the process easier before we arrive:

• Use wooden clothespins to hang up clothes, children’s stuffed animals, and photographs that may have been effected.
• Make sure that furs and leather items dry separately and at room temperature.
• Place aluminum foil or wood blocks between furniture and wet carpeting.
• Remove upholstery and cushions for drying.
• Remove any excess water by mopping or blotting until we arrive.

SERVPRO is ready for any size disaster. If your basement floods, call us at (606) 886-3826.

Mold—The Warning Signs: Residents of Pike, Floyd, & Knott Counties --What Should You Look For in your home or business?

8/18/2017 (Permalink)

If mold got to you before this blog post did, call SERVPRO today!

There are over 100,000 forms of fungi that can turn into mold. Mold in excessive amounts may cause health issues or worse. When water gets into a part of your home or business, getting the water out before mold sets up is ideal. Here are the warning signs to look for if water has not been removed before the mold begins to grow:

-visible mold growth

-a strong or musty odor

-mold problems in the past

 If anyone in the area of Pike, Floyd, & Knott Counties are interested in us hosting a class on mold with one of your associations, call us today!

If you or someone you know has water damage that you suspect has turned into mold, give us a call at (606) 886-3826.

SERVPRO wants to keep your family safe --keep an eye out for mold!

8/15/2017 (Permalink)

Mold is one thing that is a huge health risk for children, the elderly, or anyone who suffers with respiratory problems.  If you think your home or business might have mold it’s important to contact us right away and get a solution. Mold can spread as fast as 48-72 hours after a water source damage has begun. This is what could allow allergens and irritants to arise and that is a health risk.  Sometimes you are unable to see the mold –if a strong musty odor is present, that might be an indication that mold could be behind drywall or under carpet. Suggestions on what to do:

• Stay out of affected areas.
• Turn off the HVAC system and all fans in the home.
• Contact us at SERVPRO!

Some people think it’s best to handle the situation themselves. DON’T! Don’t touch or disturb the mold, because that only makes the problem worse. Do not add bleach or disinfectants on the mold. Here at SERVPRO we are trained to handle mold and mold growth, and we have the equipment to help your home or business.

It’s a bird, it’s a plane… no, It’s a newsletter!

8/1/2017 (Permalink)

Join our newsletter now!

SERVPRO® of Pike, Floyd, & Knott Counties is bringing you the SERVPRO newsletter straight from the infamous Green Machine. We will be sending it out each Quarter, and it will be filled with all kinds of information that you won’t want to miss!

The Green Machine has been spotted all over our territories, and now, he’s bringing you a SERVPRO newsletter: he’ll include cleaning tips, industry information, blog postings, social media insights, and much more.

The cleaning tips section will include the industries best kept secrets on cleaning, household tips and tricks, and more.

The blog section will include our SERVPRO blogs written by trusted members of the SERVPRO team.

The social media insights will give you the inside scoop on contests, upcoming posts, and videos.

We’ve got plenty to add to our newsletter, but if there’s something you would like to see on a future edition, let us know by emailing us at kwhite@SERVPROofmrgl.com.

The Green Machine hopes to see you subscribed!

Sign up now!

Residents of Pike, Floyd, & Knott Counties: our CREW is hero-ready to help you!

8/1/2017 (Permalink)

Here at SERVPRO our Tech’s go through various levels of training. Our crews are not just thrown into this job not knowing how to handle the different situations that may occur.  They must go through several levels of trainings and on the job trainings. There are 4 levels of a crew technicians and 4 levels of crew chiefs. There are different levels of experience, training, and certification requirements. They are required to pass Crew Training, Fire Restoration, Water Restoration and Carpet and Upholstery Cleaning test --just to name a few.  SERVPRO is an approved IICRC Training School that offers year around classes in these categories, Fire Restoration, Water Restoration, Carpet Cleaning, Upholstery Cleaning and Applied Structural Drying. SERVPRO also has E-Learnings; this is our web based program that is designed to allow employees an ongoing self-paced training program. This includes video presentations and support materials that are followed by a knowledge test at the end of each module.

If you want a premier and certified restoration company with top notch technicians that are hero-ready, call SERVPRO® of Pike, Floyd, & Knott Counties today!

Mold Problems are no problem for SERVPRO® of Pike, Floyd, & Knott Counties!

7/26/2017 (Permalink)

Residents of Pike, Floyd, & Knott Counties if you have mold growing or suspect mold in your homes, give us a call today!

Mold is one thing that is a huge health risk for children, the elderly, or anyone who suffers with respiratory problems.  If you think your home or business might have mold it’s important to contact us right away and get a solution. Mold can spread as fast as 48-72 hours after a water source damage has begun. This is what could allow allergens and irritants to arise and that is a health risk.  Sometimes you are unable to see the mold –if a strong musty odor is present, that might be an indication that mold could be behind drywall or under carpet. Suggestions on what to do:

• Stay out of affected areas.
• Turn off the HVAC system and all fans in the home.
• Contact us at SERVPRO!

 Some people think it’s best to handle the situation themselves. DON’T! Don’t touch or disturb the mold, because that only makes the problem worse. Do not add bleach or disinfectants on the mold. Here at SERVPRO we are trained to handle mold and mold growth, and we have the equipment to help your home or business.

There’s clean and then there’s SERVPRO Clean!

7/21/2017 (Permalink)

For carpet cleaning, deodorization, and more: call SERVPRO today!

Summer is the time for vacation, pool days, and spending time with your family. There’s one thing no one wants to be stuck inside doing on these glorious summer days: cleaning. Did you know that SERVPRO is not only a premier specialist in fire, water, and mold cleanup – but has a variety of carpet cleaning services available. We have crew with the top training and state-of-the-art professional equipment that does a top job. SERVPRO offers different carpet care options depending on the soil level of your carpet, so there’s an option for everyone. We know stains, and we will take time to explain:

• soil protection benefits
• the increase of good indoor air quality with a clean carpet
• the positive effects of frequent vacuuming on your carpet’s appearance

Another aspect to keep in mind is if you’re selling or buying a home. Real estate agents call SERVPRO to handle:

• air duct cleanings
• carpet and upholstery, drapes, and blinds
• odor identification
• deodorization

Residents and real estate agents of Pike, Floyd, & Knott Counties don’t let your house or business go without a SERVPRO clean treatment!

Commercial business owners of Pike, Floyd, & Knott Counties: Need an HVAC cleaning? SERVPRO is Here to Help!

7/3/2017 (Permalink)

Calling all business owners: have you had your ducts cleaned this year?

Sometimes we only think of HVAC cleanings for our own home. We want to keep our family happy and healthy. So, why not extend the same services to our customers. Dirty ducts can circulate mold, odor, and other contaminants throughout the building. All businesses should have their HVAC scoped to see if it needs cleaning from a professional. SERVPRO® of Pike, Floyd, & Knott Counties is Here to Help! The SERVPRO difference can help with many dirty duct problems including: reducing potential mold growth, helping restore energy efficiency, and eliminate odors. Those are only a few differences a clean duct can make, call SERVPRO® of Pike, Floyd, & Knott Counties at (606) 886-3826 to see the difference for yourself!

We want the best possible service for our customers and calling SERVPRO to clean your ducts is a great place to start!

Pike, Floyd, & Knott County Residents: Is the “Mold Monster” trying to take over your home or business?

6/22/2017 (Permalink)

Don't let the "Mold Monster" get into your home!

• You can visibly see the mold
• Musty odor –indicates mold is present
• Any type of moisture problems that may have caused mold growth
• Excessive humidity

If you think you have a mold problem, and the “Mold Monster” has taken up residence in your home or business, please call SERVPRO® of Pike, Floyd, & Knott Counties at (606) 886-3826. We are always Here to Help!

Having the right equipment during a fire can save your home –and your life!

6/16/2017 (Permalink)

P.A.S.S.- Use these tips to keep your family and home safe from fire and fire damages!

Fires and fire damage are common tragedies among homeowners. But, there are ways to lessen the damage. SERVPRO® of Pike, Floyd, & Knott Counties is Here to Help so fires don’t ruin your summer. One is having a proper fire extinguisher --especially, during grilling season. Make sure you follow these rules from our friends at the American Red Cross when it comes to having a good extinguisher:

• Always have more than one working extinguisher in your home.
• Install extinguishers high on the wall and away from any heat sources.
• If an extinguisher doesn’t work on a fire immediately, drop it and get out. Most portable extinguishers empty in 8 seconds.
• Make sure the gauge on your extinguisher is properly charged.

Once you have the right fire extinguisher, always remember PASS:

P- Pull the pin and hold the extinguisher with the nozzle pointing away from you.

A- Aim low. Point the extinguisher at the base of the fire.

S- Squeeze the lever slowly and evenly

S- Sweep the nozzle from side to side.

We hope these tips keep fires and fire damage from your homes. But, if you have fire damage and need SERVPRO, we are always Here to Help. Call SERVPRO® of Pike, Floyd, & Knott Counties at (606) 886-3826.

Once the sirens have silenced, do you need a hero ready service for your storm damage?

6/16/2017 (Permalink)

Have storm damage? Call SERVPRO today!

There’s a scary feeling that hits when you hear your local sirens going off, and you realize the storms are headed your way. You take the necessary precautions, but sometimes the eye of the storm has a mind of it’s own. When the clouds have cleared and you have a mess on your hands, call us at SERVPRO® of Pike, Floyd, & Knott Counties! We understand that storm damage can be overwhelming and seem impossible, but our crew of professionally trained individuals are always ready! Our 1-4-8 rule will get us to you even sooner. Within: 

• One hour from a notice of loss, we will have a SERVPRO professional contact you.
• Four hours of loss a SERVPRO professional will be on site to start mitigation, if necessary.
• Eight business hours after a loss, we will have a verbal briefing of the scope communicated to you.

SERVPRO is here to help when the storm damages your home. As always, we will make it “Like it never even happened.”

It’s not time to change the clocks back, but it is time to change your smoke alarms!

6/16/2017 (Permalink)

It's always that time of year to check your smoke alarms! Don't let a fire or fire damage keep you from your home!

Smoke alarms can improve the safety of your home a significant amount when it comes to fires. A fire can happen at any time, and you will want to make sure you and your family are safe. Here are a few tips from the American Red Cross on how to update your smoke alarms to keep your family and home safe before a fire ignites: 

• Have a smoke alarm on every level of your home and in every bedroom.
• Keep smoke alarms away from windows, doors, walls, or ducts that can stop your alarms from working properly.
• Check your smoke alarm monthly.
• Replace smoke alarm batteries every year, or more if needed.

Keeping your family safe is the main priority to having a properly working smoke alarm; but fires can also cause hundreds, if not thousands, of dollars’ worth of damage every year. There is soot, smoke, and even water damage when it comes to a bad fire. The faster you know there is a fire, the faster you can get it put out. Visit: www.redcross.org to learn more tips on how to keep your home safe in case of a fire.

Whether it’s Mold remediation or Golf --SERVPRO is ready!

5/26/2017 (Permalink)

Marketing Rep Chanel Music getting ready for a day of fun in the sun with the SEK Golf.

Marketing Rep Chanel Music and Marketing Coordinator Kelsey White traveled up the mountain to the South-Eastern Kentucky Chamber of Commerce Golf Scramble last week to represent SERVPRO. They met with many city council members along with business owners throughout the day. The day was fun and hot, but they did have time to talk all things mold. The participants expressed their concern for mold damage in their area. Because they know, when water damage sits for too long, mold begins to take hold. The mold spores rapidly reproduce when moisture is present. For residents that can be dangerous, and for business owners, it can cause legal issues. Mold litigation is becoming a reoccurring case in the legal systems. Commercial property or personal property should be well-taken care of in case of water damage where mold can grow. One of the most common questions we receive is: Do we test for mold? The short answer is, no; however, we do refer industrial hygienists who can test for mold.

Here’s what to do if you find mold:

• Stay out of affected area.
• Turn off the HVAC system and fans.
• Contact SERVPRO® of Pike, Floyd, & Knott Counties for remediation services.

What not to do if you find mold:

• Don’t touch or disturb the mold.
• Don’t blow air across any surfaces with visible or suspected mold growth.
• Don’t attempt to dry the area yourself.
• Don’t spray bleach or other disinfectants on mold.

Here in the bluegrass state we have weather patterns that can go all over the place. Business owners, homeowners, and city officials must be prepared. When the weather acts up, SERVPRO is ready to act fast! 

Summer Fun or Summer Storms? Either Way SERVPRO® is HERE TO HELP!

5/24/2017 (Permalink)

Marketing Manager Ashley Kovaleski and Marketing Rep Morgan Blount had a great day at the golf scramble telling everyone about SERVPRO.

Last week, our franchise had the opportunity to participate in the Madison County Home Builders Associations Annual Golf Scramble at The Battlefield Golf Course in Richmond, Kentucky.  Many local builders and business professionals from the Richmond and Berea area, as well as across Central Kentucky, came out to support the event. 

Marketing Manager Ashley Kovaleski and Marketing Representative Morgan Blount were able to discuss the benefits of restoration work for the building industry.  As many are aware, warm weather is headed our way.  With the increasing temperatures, we also stand the risk of some severe storms. 

Luckily for our builders and other customers SERVPRO® is your go to for storm damages to your home of business.  Property board-ups, water extraction and drying, and soot cleanup are no match for our team of experts!  Our highly-trained storm damage specialists and our access to the resources and personnel of 1,700 Franchises makes us ready for any size disaster!

Here to Help EDUCATE!

5/23/2017 (Permalink)

Recently, one of our Franchise owners, Mike Parsons, and Marketing Manager Ashley Kovaleski had the opportunity to attend a Continuing Education Certification Class in Elizabethtown, KY.  Mike and Ashley have a goal of becoming certified to teach continuing education (CE) courses to area insurance professional who are required to receive 24 credits bi-annually. 

CE classes are critical to our insurance customers, and we are thrilled to have the opportunity to work toward this certification.  Some classes that are IICRC approved include Restoring Contaminated Buildings & Mitigation Awareness and Response Seminar, Mitigation Awareness and Response Seminar & Understanding Mold in the Restoration Industry, and Fire Damage Restoration just to name a few.

We hope to have the ability to offer several classes that will benefit both residential and commercial customers in the near future!  Stay tuned for updates. If you would like more information about our Continuing Education course offerings, please send us an email at marketing@SERVPROpikeky.com.

SERVPRO®: The Official Cleanup and Restoration Company of the PGA Tour

5/18/2017 (Permalink)

Here at SERVPRO® of Pike, Floyd & Knott Counties we are so excited for the sunny days and golf scrambles of summer!  SERVPRO® is the official cleanup and restoration company of the PGA Tour.  Locally, we will be participating in several golf scrambles including those hosted by the Southeastern Kentucky Chamber of Commerce and the Bluegrass Claims Association.  We hope to see many of you there and look forward to supporting your restoration needs this golf season.

2017 PGA TOUR SCHEDULE

1/26–1/29           Farmers Insurance Open

4/20–4/23           Valero Texas Open

5/11–5/14           PLAYERS Championship

5/25–5/28           DEAN & DELUCA Invitational

8/3–8/6               Bridgestone Invitational

9/21-9/24            TOUR Championship

9/28-10/1            Presidents Cup

Local SERVPRO® Employees Go the Extra Mile for Your Water Restoration Needs

5/18/2017 (Permalink)

SERVPRO® professional Daniel Thompson discussing water restoration.

Recently, 5 of your trusted local SERVPRO® employees attended the IICRC Water Damage Restoration Technician Course (WRT) in Bowling Green, KY.  The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a non-profit organization that develops a variety of certifications geared toward restoration services.  Their goal is to ensure that consumers are getting quality service from technicians who understand the importance of a quick response and immediate remediation of their water damage. 

Technicians Billy Wilson and Ronnie Henson of London, technician David Patrick of Prestonsburg, Crew Chief Madeline BenDavid of Berea, and Marketing Manager Ashley Kovaleski of Richmond were all in attendance for the class.  They were all able to freshen up their skills and build upon their varying levels of expertise.  Topics covered included safety, psychrometry, drying theory, equipment and supplies, emergency services, on-going inspections and drying services, restoration services, drying difficult situations, and specialized drying processes. 

All 5 employees were able to test for certification and are eagerly awaiting their results.  With the WRT course under their belts they are all trained and ready to assist you with any of your water restoration needs!

Bringing in May the SERVPRO Way

5/12/2017 (Permalink)

Marketing Manager Ashley Kovaleski with Marketing Reps April Goodin and Chanel Music touring the facility where the CE Classes were held.

To bring in May in true SERVPRO fashion, SERVPRO® of Pike, Floyd, & Knott Counties were delighted to host a CE Class with three different courses. Our agents and adjusters came from many different areas to join in on the learning fun! The classes offered included: Ethics, Bio-hazards, and Mitigation Awareness. The Ethics course covered a variety of subtopics like honesty and reliability. The Bio-hazards class was enjoyed by all; this class went in-depth on the different situations one may encounter dealing with commercial or residential property. The class got to view pictures and slides with information on the different bio-hazards SERVPRO can clean. The Mitigation Awareness course covered all the ways in which Mitigation strives to always be the true hero of the day! And, how SERVPRO restores, not replaces, household items and furniture that suffer water damage. We look forward to more CE Classes in the future!

Minimizing Business Interruption with SERVPRO

5/5/2017 (Permalink)

One of the biggest challenges a business faces when dealing with an unfortunate structural damage issue is business interruption.  How does the office continuing operating?  What happens to inventory on-hand and supply orders?  Is the business able to continue servicing customers?  These concerns are stressful not only for owners and executives, but also the employees counting on their jobs.  At SERVPRO® of Pike, Floyd, & Knott Counties it is our primary focus to minimize or eliminate business interruption issues so that our clients are able to continue their normal business functions for their clients and staff.  Beside cleaning or drying services, SERVPRO® of Pike, Floyd, & Knott Counties is able to assist with furniture and equipment relocation, computer and machinery restoration, document restoration and long term storage if needed.  When damage affects your business, trust your local SERVPRO® of Pike, Floyd, & Knott Counties to keep your operations running and to make your loss “Like it never even happened.”

No Building is “Too Big” for SERVPRO® of Pike, Floyd, & Knott Counties

5/5/2017 (Permalink)

Don’t let the orange house logo fool you – the professionals at SERVPRO® of Pike, Floyd, & Knott Counties have the experience and capability to handle projects of all sizes including commercial buildings.  From factories and warehouse, to school buildings and hospitals, our team has the equipment, knowledge and understanding to handle any size commercial project.  Our commercial clients trust us because we understand their business operation needs.  Our training gives us the knowledge to handle any situation from water damage to smoke damage to content restoration and relocation. SERVPRO® of Pike, Floyd, & Knott Counties is able to assess the situation, quickly develop a plan of action, and work with all key parties in executing and communicating during each phase of the project.  Available to work 24 hours a day, 7 days of week – we provide a valuable resource to facilities of all sizes during a time of need.  Call us today at 606-886-3826 for any of your commercial needs or to schedule a meeting to discuss. 

Experienced Contents Restoration Services

5/5/2017 (Permalink)

Often times when we think of fire damage, the images that first come to mind are of burning roofs, buildings, or the remnants of a house left behind.  But what about the contents inside?  Those sentimental items passed down from generation to generation or even the everyday items in our homes we take for granted.  At SERVPRO® of Pike, Floyd, & Knott Counties, contents restoration is something we pride ourselves on.  We are able to provide inventory services, packing services, temporary storage in a climate controlled building with insurance coverage, as well as cleaning and deodorizing. SERVPRO® of Pike, Floyd, & Knott Counties is also able to provide in-house laundry and soft contents restoration.  If you need an item while it’s in storage, no problem!  Stop by our facility any time and allow us to prepare those items for you.  We are able to work with our clients to restore wood items, electronics, appliances, art, documents and books and can even assist with saving old home videos.  If you are affected by fire or soot, call us at SERVPRO® of Pike, Floyd, & Knott Counties for all of your content needs.

Smoke Odor Elimination – No Problem!

5/5/2017 (Permalink)

Often time the first question SERVPRO gets on a fire or smoke loss is – can you ever get this odor out? Yes we can!  The highly trained staff at SERVPRO® of Pike, Floyd, & Knott Counties have many tools and techniques at their disposal.  While the first step to any odor elimination process is to remove the source, the smoke odor may linger much longer after that step is completed.  Whether it’s from a fire damage, burnt items in the kitchen or even just years of cigarette smoke – eliminating that odor is one of our specialties!  We have experience in odor elimination in rental units, vehicles, RVs, businesses, commercial buildings and of course with any fire or smoke damage.  Let the odor elimination experts at SERVPRO® of Pike, Floyd, & Knott Counties help you today with any smoke odor issues you may be facing.

Crawlspace Mold Issues

5/5/2017 (Permalink)

A major challenge to any home or commercial building is keeping the crawlspace free of excessive moisture.  With exposed dirt, drainage issues, or natural water sources often present, keeping a crawlspace free of the conditions that are ripe for mold growth are often very difficult.  At SERVPRO® of Pike, Floyd, & Knott Counties we have the tools and training to remediate any mold situation that may be affecting your property.  Working with owners of all different property types along with Indoor Environmental Professionals, we look for ways to eliminate water intrusions, provide drying and cleaning up services, and repair any items such as insulation or moisture barriers to make sure the crawlspace mold issue is properly remediated.  Not sure if you have mold or a crawlspace issue?  Call SERVPRO® of Pike, Floyd, & Knott Counties today to schedule a consultation.  Let our mold remediation experts help keep your crawlspace free of mold!

When Lightning Strikes!

5/5/2017 (Permalink)

Storm season in Kentucky!  We all know the familiar sight of storm clouds rolling in from the distance.  Wind, rain, thunder…and lightening.  What happens when lightning strikes your home or business?  At SERVPRO® of Pike, Floyd, & Knott Counties we have the experience and training to deal with the aftermath of lightning strikes.  From the deodorization process, to the structural repair process down to any cleaning needs from potential interior soot, we are ready and able to assist at any time.  Often times a lightning strike leads to the need for emergency board up or roof tarps.  We can handle that as well!  Call us with any lightening or storm damage needs and let us assist you during the entire process. SERVPRO® of Pike, Floyd, & Knott Counties is available 24 hours 7 days a week and will be ready to help you no matter when a storm or lightning strike may occur. 

SERVPRO® of Pike, Floyd, & Knott Counties - A Proud National Storm Response Team Member

5/5/2017 (Permalink)

Hurricanes, flood events, wildfires – we’ve all seen them on the news and have all done our part at some point through charities like the Red Cross or through personal support of others to assist during these devastating times. SERVPRO® of Pike, Floyd, & Knott Counties has been a proud member of the SERVPRO National Storm Response Team since 2008.  Since that time, our team has worked in 25 states in over 50 natural disaster events to help our neighbors during their times of need.  Our staff is ready at a moment’s notice to assist those in need whether they be next door or across the country.  We have an expanded inventory of equipment and tools on hand at all times in order to respond to any storm need that may arise.  If you or someone you know is affected by a storm event, call us at SERVPRO® of Pike, Floyd, & Knott Counties and let our storm response team help them and their community get back to normal.   

Spring Time – Broken Pipe Time!

5/5/2017 (Permalink)

Warmer weather is finally here!  After a long winter of not being able to do yard work, gardening or working on that lawn you are so proud of – it is finally time to turn on that water spigot outside and get to work!  Unfortunately, that water spigot has a surprise in store for you.  Many times, these outside sources of water freeze during the winter time unbeknownst to anyone.  Only when someone finally turns on the water for the first time does the damaged pipe reveal itself. SERVPRO® of Pike, Floyd, & Knott Counties handles many of these calls each spring.  Someone comes in from a good day of work in the yard to find a flooded house or flooded basement from that water pipe they just had on.  Let the water damage experts at SERVPRO® of Pike, Floyd, & Knott Counties take care of any of your water damage needs.  Enjoy the spring time and call SERVPRO if you need us! 

SAHMA Kentucky Conference Attendance Exceeds 500

5/4/2017 (Permalink)

Marketing Reps April Goodin and Morgan Blount are pictured discussing restoration services at the SERVPRO booth at SAHMA's Kentucky Annual Conference.

This year SERVPRO® of Pike, Floyd, & Knott Counties had the pleasure of attending the Southeastern Affordable Housing Management Association (SAHMA) Kentucky Conference in Louisville, KY. The SAHMA organization is comprised of owners and managers of affordable, multifamily housing in the Southeast. With a mission to inform and educate, the conference attendees had the opportunity to discuss a variety of topics important to the housing industry.  

At the vendor show our marketing team had the opportunity to speak with a few hundred Kentucky property managers about restoration services.  One of the key services discussed extensively was our biohazard cleanup.  SERVPRO® of Pike, Floyd, & Knott Counties covers a broad scope of biohazard cleanings including sewage backups, crime scene residues, suicide/death accidents, homicide cleanups, hoarding scenes, animal waste/remains, chemical spills, and meth lab cleanup.  While most of these can be unpleasant scenarios to deal with, we are here to make the cleanup easier and downtime less for our commercial and residential customers.

SERVPRO Attends Kentucky Housing Authority Annual Maintenance Conference

5/4/2017 (Permalink)

Marketing Manager Ashley Kovaleski and Marketing Rep April Goodin are pictured with 3 gentlemen from the Somerset Housing Authority

This year, members of our sales team from London, Richmond, and Prestonsburg were pleased to be able to attend the Kentucky Housing Authority’s Annual Maintenance Conference which was held April 10^th through April 13^th in Bowling Green, KY. Topics this year included HVAC and EPA Certification, Repair and Troubleshoot Gas and Electric Water Heaters, Carbon Monoxide and Fire Safety, Gas and Electric Furnace Repair and Troubleshooting, and Lead Paint Renovation Certification to name a few.  The Kentucky Housing Association (KHA) has been serving Kentucky since 1937 and we are proud to support them as an active restoration vendor.  KHA provides multiple yearly opportunities for its members to gain industry training and knowledge in the field of housing. 

While in attendance, our SERVPRO marketing team had the opportunity to talk with many of Kentucky’s housing maintenance professionals including members of the Richmond Housing Authority, Somerset Housing Authority, and Martin Housing Authority.  Topics discussed included biohazard clean-up, meth lab decontamination, fire remediation, dehumidification and water extraction, and mold mitigation and remediation.

When it comes to providing restoration services to housing complexes, SERVPRO® of Pike, Floyd, & Knott Counties is ready for any size disaster!

National Police Week

5/4/2017 (Permalink)

National Police Week Banner

SERVPRO® of Pike, Floyd, & Knott Counties will be celebrating National Police Week with our hero’s in blue Monday, May 15, 2017 through Sunday, May 21, 2017.  President John F. Kennedy declared May 15^th as Peace Officers Memorial Day back in 1962.  Since then, many local, state, and national events have been held to honor the men and women who protect and serve us all.  Locally, we have several activities planned for our offices and there are several ways that you can give back too!

Here are a few ideas to celebrate with us and our nations law enforcement officers:

1. Thank an officer.  This is easy!  If you see an officer just offer your thanks and support.
2. Look for and support local police week events in your area. 
3. Wear blue on May 15^th to show your pride and patronage for those lost in the line of duty.

Please join with us during National Police Week as we remember and honor these brave men and women and their many sacrifices.

SERVPRO Now Offers GREAT Financing Terms for Customers

4/10/2017 (Permalink)

SERVPRO of Pike, Floyd, & Knott Counties is very happy to announce that we now offer financing solutions for our customers through our new corporate partner, GreenSky Financing. We at SERVPRO realize that damages to your property, either it be residential or commercial, never come at a GOOD time.  Some times we are prepared, sometimes we aren’t…. so while SERVPRO of Pike, Floyd, & Knott Counties helps make your property damage “Like It Never Even Happened,” we can take some of the pressure of financing the job off as well.  Low monthly payments, competitive finance charges, and quick approvals (same day in most cases) allows us to let our customers rest assured that their property is being taken care of, as well as the payment.  Financing terms are available for a variety of services- from deductibles, non-coverage on insurance claims, or even just a home remodel.  Ask your service representative today how SERVPRO and Greensky can help you today!

Spring Time Can Bring Rain Showers and Storms

3/22/2017 (Permalink)

SERVPRO® of Pike, Floyd & Knott Counties is prepared and ready 24/7 for any storm/water damage you may experience during this time

Spring time in Kentucky is the start of warmer weather and nature blooming back to life.  But, spring time also means that rain showers and storms will be here as well.  SERVPRO® of Pike, Floyd & Knott Counties is prepared and ready 24/7 for any storm or water damage you may experience during this time. 

Our technicians are extensively trained and are here to help whether you experience roof damage, flooding, or sump pump failure.  If you need emergency water removal, drying equipment or even tarping or board up services, call your local heroes at SERVPRO® of Pike, Floyd & Knott Counties.

We specialize in both residential and commercial needs; no service call is too little or too large for our team.  Utilizing a company like SERVPRO® of Pike, Floyd & Knott Counties gives you the peace of mind that you will get a team of knowledgeable technicians, dedicated to customer service and excellence 24 hours a day, 7 days a week.  We are locally based with local employees – our communities are not just places we work, but places we live. 

Your neighborhood SERVPRO® is there for you should you need any assistance this spring!

SERVPRO® of Pike, Floyd & Knott Counties Making Trauma & Crime Scenes “Like it never even happened.”

2/27/2017 (Permalink)

We can make it “Like it never even happened.”

Crime scene cleanup can be a daunting task, which is why SERVPRO® of Pike, Floyd & Knott Counties has invested in the training, equipment, and products necessary to make any situation “Like it never even happened.” While you probably knew that our technicians need to be in full Personal Protective Equipment (PPE) just like our mold cleanup and remediation, histoplasmosis cleanup, category 3 water damage work, and guano cleanup, did you ever wonder what has to happen to the debris?

Crime scene cleanup specialists are required to dispose of biohazard waste with a certified incineration company. All debris is bagged in specially marked bags and boxes, and contracted through specialty companies that handle biohazard waste. This portion often times represents a very large portion of the overall invoice. Utilizing a company like SERVPRO of Pike, Floyd & Knott Counties gives you the peace of mind that you will get a team of knowledgeable technicians, dedicated to customer service and excellence 24 hours a day, 7 days a week, and the understanding that all crime scene cleanup is handled according to industry standard, and that all biohazard waste is disposed of properly.

While you already knew that SERVPRO of Pike, Floyd & Knott Counties is your go to place for all of your fire, water, or mold cleanup and restoration needs, now you can call with confidence should the need for crime scene or biohazard cleanup arises.

SERVPRO® of Pike, Floyd & Knott Counties Creates Social Media Campaign in Honor of American Heart Month

2/23/2017 (Permalink)

Heart health is very important to the owners of SERVPRO® of Pike, Floyd & Knott Counties! February is American Heart Month. The franchise plans to run a special social media campaign in honor of American Heart Month. For the entire month of February the franchise will be posting information from the American Heart Association that promotes/educates/brings awareness to good heart health on their social media accounts. These posts will include videos, recipes, exercise tips, and information on how to overall be healthy.

You will not want to miss this information! Be sure to follow our social media sites to stay informed! You can click below to be directed to our pages.

Twitter: Click Here

Facebook: Click Here

Google+: Click Here

Join us in the month of February to make YOUR heart healthier. #SERVPROHasHeart #SERVPROCares

SERVPRO in Prestonsburg, Kentucky is Now Hiring!

9/16/2016 (Permalink)

Be a HERO! Apply at our Prestonsburg location today!

We have immediate openings in our Prestonsburg, Kentucky location for Production Technicians, Crew Chiefs, and a Social Media Coordinator.  Please check out the Facebook for SERVPRO of Pike, Floyd, and Knott Counties, our website at www.SERVPROpikeky.com or call our office at 606-886-3826.  You must have a clean driving record, background check, and drug test for all positions.

National Preparedness Month Focuses Home and Business Owners on Advance Planning for Disaster Recovery

9/12/2016 (Permalink)

Check out our Ready App at ready.servpro.com or call our office at 606-886-3826 to have a representative come to your property to set one up.

SERVPRO offers property owners no-cost tools for preparing a disaster readiness plan

Prestonburg, KY (Grassroots Newswire) <Date>—Each September, the Federal Emergency Management Agency (FEMA) sponsors an awareness event—National Preparedness Month (http://www.ready.gov/September)—to encourage both home and business owners to review and update their emergency preparedness and business and life continuity plans. Julie Roberts, owner of SERVPRO® of Pike, Floyd, & Knott Counties, encourages Prestonsburg and Pikeville property owners to take advantage of the information available from FEMA, because advance planning is critical in dealing with and recovering from the unexpected.

“Most home and business owners have taken basic precautions to protect life and property in the event of an emergency like flooding, fire, wind damage, or even malicious attacks,” said Roberts. “In many cases, building codes require clearly marked emergency exits, fire extinguishers, fire and flood drills, and similar preparations. But the missing link for many property owners is a comprehensive emergency plan that provides first responders with the information they need to deal with the emergency quickly and effectively, like the location of shut-off valves, fire suppression system controls, and emergency contact numbers.”

SERVPRO offers tools for both commercial and residential property owners to help address this problem. Business and home owners alike can download the free SERVPRO READY app, and store time-critical contact and property information electronically, in advance, where it can be accessed with a mobile device in seconds if disaster strikes. In addition, when a business designates their local SERVPRO Franchise Professional as their disaster mitigation and restoration provider, SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile® (ERP). The ERP includes information about emergency contact numbers, priority and high/risk areas, shut-off valve locations and more that can then be stored in the READY app.

“The most effective response to any emergency is a fast response,” says Roberts, “and that means having critical information available and ready to access at a moment’s notice. FEMA statistics* show that as many as 40 percent of businesses never reopen after a major flood disaster. Minimizing downtime and repairs with a quick, effective response effort can help prevent this type of outcome for businesses and can also help families put their homes and lives back on track in less time and with less stress. Creating a READY profile in advance with SERVPRO’s no-cost tools is well worth the time.”

SERVPRO® of Pike, Floyd, & Knott Counties specializes in disaster restoration, cleanup and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information on SERVPRO® of Pike, Floyd, & Knott Counties, please call our office at 606-886-3826 or check out our website at www.SERVPROpikeky.com.  For more information on the SERVPRO® and the SERVPRO® Emergency READY Program, please visit www.ready.SERVPRO.com.

*www.fema.gov/protecting-your-businesses

About SERVPRO®

Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

For Immediate Service in Pike, Floyd & Knott Counties, Call SERVPRO!

8/30/2016 (Permalink)

We provide immediate service day or night!

SERVPRO of Pike, Floyd & Knott Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in your area! We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 606-886-3826

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services.

http://www.SERVPROpikefloydknottcounties.com/commercial-cleaning

• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration

Follow These Mold Safety Tips If You Suspect Mold

8/22/2016 (Permalink)

Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of Pike, Floyd & Knott Counties for mold remediation services.

What Not to Do:

• Don’t touch or disturb the mold.
• Don’t blow air across any surfaces with visible or suspected mold growth.
• Don’t attempt to dry the area yourself.
• Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Pike, Floyd & Knott Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 606-886-3826

SERVPRO Franchises Take Away Top Honors at 2016 Convention in Las Vegas

8/11/2016 (Permalink)

Keep up our #ServproSummerOfSelfies social media campaign on a red carpet in Las Vegas.

The SERVPRO ownership team, consisting of Tony and Julie Roberts and Mike Parsons, returned from Las Vegas last month after a week of celebrating the accomplishments of their franchises at the 2016 SERVPRO National Convention.  Held at the MGM Grand, Tony, Julie, and Mike took the very hot week (up to 120 degree temperatures) to learn more about our new Operating Software enhancements, increasing customer service rankings, new advancements in water and fire damage cleaning and equipment, as well innovative sales tactics to keep our insurance clients and property managers thinking of the SERVPRO brand.

Ironically while visiting the typically hot and dry town, terrible rain storms flooded the streets, even causing the airport to delay flights.  “I received a flood warning notification on my phone” said Tony Roberts, “and naturally thought it was for Pikeville or Prestonsburg flooding, and it turned out it was for Las Vegas.”  Then while heading to the room, a leak in the ceiling of the casino caused a small water damage in the slot machine area.  “It’s like they knew SERVPRO was in town!”

The Roberts and Parsons celebrated another year of superior performance at the Awards Banquet.  Their franchises again ranked in the top 100 performers, of over 1600 franchises in the United States and Canada.  They also held on to their spot in the Top Storm Team Volume Producers of all time.  “We are extremely blessed with a great team, a passion for the industry, and the opportunity to help people when they need it most,” said Julie, “the fact that we are continually recognized as being the top performers in our system is just icing on the cake.”

SERVPRO Convention in 2017 is being held in Seattle, and Tony, Julie, and Mike said they plan on taking away top honors again next year.  “This year we’ve been afforded the opportunity to help a lot of people with fire, water and mold damage in Eastern Kentucky and beyond,” said Mike, “we just keep making it a priority to help those people who need it most, and our customers just keep coming back and spreading the word of our quality work.”

Faster to any Water Damage Event

8/3/2016 (Permalink)

SERVPRO of Pike, Floyd & Knott Counties provides 24 hour fire and water damage restoration service.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Pike, Floyd & Knott Counties provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Pike, Floyd & Knott Counties arrive quickly and start the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –606-886-3826

Water Damage Timeline

Within Minutes

Hours 1 - 24:

48 Hours to 1 Week:

More Than 1 Week:

IICRC Certified Firm

7/27/2016 (Permalink)

We are an IICRC Certified Firm

SERVPRO of Pike, Floyd & Knott Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Pike, Floyd & Knott Counties

SERVPRO of Pike, Floyd & Knott Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO Owner Graduates Small Business Development Class in Williamsburg, Kentucky

4/12/2016 (Permalink)

SERVPRO of Pike, Floyd, & Knott Counties Co-Owner, Julie Roberts, earned recognition for continuing education in Small Business Leadership last month, by completing the Southeast Kentucky Economic Development’s Core Four Business Planning Course.  The four week course, held in Williamsburg, Kentucky, focused on strategic planning for small businesses.  With classes in Marketing Plan Development, Cash Flow, Operations Management, and Funding, the course helps local business owners like Roberts not only start new businesses, but develop existing ones.  Roberts along with her husband, Tony, and business partner, Mike Parsons, have three SERVPRO locations in Prestonsburg, Berea, and London. 

“After 10 years of doing business operations on a daily basis, sometimes you forget the small planning phases that are what built your business initially,” Roberts said.  “Core Four helped me take my business back apart, re-evaluate the foundation, and set up a solid plan for our future, both short and long term.” 

SKED offers many classes for small business owners throughout Eastern and Central Kentucky.  “SKED has afforded us so many opportunities with business ownership I didn’t dream were possible,” said Roberts.  “I encourage anyone interested in getting into small business ownership, or even interested in further developing what you have, to attend one of these classes.” 

Spring Cleaning – How clean is your home’s HVAC system?

4/5/2016 (Permalink)

As a company specializing in cleaning services of all types and sizes, SERVPRO of Pike, Floyd, & Knott Counties finds that one of the most overlooked aspects of a clean home is the HVAC system and vents.  Have you ever thought to yourself…I wonder what is in my vents?  It’s a good question.  If you’ve never had your system cleaned before, then consider these benefits…

From the National Air Duct Cleaners Association:

Indoor Air Quality.  In a typical six room home, up to 40 pounds of dust is generated annually just through every day living!  That’s potentially 40 pounds of dust covering the inside of your system and being recirculated through your home every year.

Respiratory Issues and Allergies.  Think of all of the cleaning products, chemicals, dander, etc. present in your home each day.  Those particles are circulated on average 5-7 times per day.  These contaminants could build up in the duct work.  While this doesn’t necessarily mean your system is unhealthy, the buildup and recirculation of these contaminants could pose serious health problems to those with allergies or respiratory and/or autoimmune disorders.

Energy Savings.  According the U.S. Department of Energy, 25 to 40 percent of the energy used to cool or heat a home is wasted.  Contaminant build up inside the system over time causes the unit to work harder and can ultimately shorten the life of your system.  With a clean system, the unit doesn’t have to work as hard to maintain the desired temperature which leads to less energy being used and greater cost effectiveness.

If you haven’t had your HVAC system cleaned for some time – or ever – consider using the professional services of SERVPRO of Pike, Floyd, & Knott Counties.  Our experienced team can provide you with an affordable quote to have your entire system cleaned and fogged with an EPA registered disinfectant.  Having a clean system is a great way to promote healthy air quality in your home and lower energy costs each month.  Sounds like a great way to kick off your spring cleaning!

Are you “Weather Aware”? Tips for Being Prepared as Storm Season Approaches

3/29/2016 (Permalink)

SERVPRO of Pike, Floyd, & Knott Counties has been involved in emergency storm assistance for many years now and during that time has actively worked with local insurance companies and emergency management teams to assist people in extremely difficult and dangerous situations.  With severe weather season fast approaching our area, it is important to be reminded of some basic safety tips in order to stay prepared and alert during our ever changing weather patterns.  

From the Kentucky Division of Emergency Management:

“When Thunder Roars, Go Indoors!” 

• Before a thunderstorm arrives, know the key warning signs:  dark clouds, lightening, and thunder

• Get informed with a weather radio or by watching the news

• Have an emergency kit on hand that includes flashlights, battery operated weather radio, first aid kit, food and water, and essential medicines

• Stay inside and sheltered.  If outside, move indoors or into a vehicle.  Get out of water immediately.  If trapped outside, make yourself as small as possible in a low lying area

• Make sure to wait at least 30 minutes after the storm has passed before going outside 

In addition, in order to be prepared for a tornado:

• Have a family tornado plan in place and practice a family tornado drill

• Watch for weather signs like dark greenish skies, large hail, dark low clouds and load roaring sounds

• Put as many walls and floors between you and the tornado as possible

• Flying debris is the greatest danger during a tornado

• If in a mobile home – GET OUT!  Find a neighbor, underground shelter, or permanent structure for safety

As a trusted leader in emergency response for our area, SERVPRO of Pike, Floyd, & Knott Counties is committed to helping our community be prepared for weather emergencies.  As a 24 hour emergency response partner, SERVPRO is dedicated to providing immediate and professional services to you and your family should the need arise during this severe weather season. 

SERVPRO® Named to Entrepreneur’s Top 10 Franchise List

1/14/2016 (Permalink)

SERVPRO® Named to Entrepreneur’s Top 10 Franchise List

for 7th Consecutive Year

Cleanup and restoration franchisor retains top ranking in restoration services category and climbs to #4 ranking overall in the 2016 Franchise 500 rankings

Prestonsburg, KY (Grassroots Newswire) 1/14/2016 - SERVPRO®, a cleanup and restoration franchise company, maintains its hold on the top ranking in the Restoration Services industry for the 13th consecutive year and moves up to the number four spot overall in the 2016 Franchise 500 rankings from Entrepreneur magazine.* This is the seventh consecutive year SERVPRO has been included in the magazine’s Top 10 list, standing out in a group of more than 951 franchises that qualified for inclusion in the list.

Entrepreneur magazine’s Franchise 500 selection process** uses "objective, quantifiable measures of a franchise operation" to help would-be entrepreneurs identify franchise investment opportunities. Some of the most important factors considered by Entrepreneur in developing the list each year are "financial strength and stability, growth rate and size of the system."

"It’s exciting to be part of a dynamic organization that continues to grow and strives to always provide superior support for its franchisees, and by extension its customers," said Julie Roberts, owner of SERVPRO of Pike, Floyd, & Knott Counties. "The recognition that the company earns year after year in this prestigious list is confirmation of a commitment to excellence that starts at the top and is evident in the service that each franchisee provides to each and every customer."

According to Roberts, a number of differentiators set SERVPRO apart from the competition and fuel the attractiveness of the company to both existing franchisees and would-be entrepreneurs looking for a strong business opportunity. Key among these are:

? SERVPRO’s strength as a brand with a national footprint, wide-spread market penetration, laser-focused brand messaging, and the ability to create national partnerships with organizations such as the PGA TOUR and the American Red Cross.

? SERVPRO’s commitment to being a learning organization, which keeps training and support at the forefront of the company’s culture and philosophy of success and helps franchisees plan, track, and deliver best-in-class services to consumers.

? SERVPRO’s focus on continued development and support for proprietary software and systems to allow the company’s operational capacity to keep pace with an aggressive growth strategy.

Sue Steen, SERVPRO Industries, Inc., chief executive officer, adds, "One of the potential pitfalls of growing too quickly is outpacing your capacity to train and support the franchisees. SERVPRO® is a conservative company, and early on we took the time to build a strong system and put the building blocks in place to support growth without sacrificing support to our franchisees."

"Today," Steen continues, "as a mature franchise organization with more than 1,700 locations under a single brand, recognition like this makes it clear we are reaping the rewards of having laid a solid foundation and a framework to handle quick growth. As our brand continues to grow, we will continue our winning strategy of supporting and improving upon our infrastructure and investing resources in training and support."

SERVPRO® specializes in fire and water cleanup and restoration services, helping both commercial and residential customers recover from property damage emergencies "Like it never even happened." For more information about SERVPRO®, please visit www.SERVPRO.com.

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About SERVPRO®

Founded in 1967, the SERVPRO® Franchise System is a national leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar losses. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Franchise Named CAPA Mentor

12/3/2015 (Permalink)

SERVPRO of Pike, Floyd, & Knott Counties is honored to announce that we have been named one of 35 franchises recognized as a Commercial Accounts Program Mentor.  As the SERVPRO brand grows, our reputation has changed from a residential fire and water restoration company to a restoration company that is “Ready for Whatever Happens”. 

Because of this success, both locally and nationally, the need for standardized systems to help develop and deliver consistency in the commercial marketplace for disaster recovery services exists.  It has been inspiring to be able to help develop these systems, the training, and help utilize innovative software, sales principles, and structured business practices needed to help establish a Commercial Accounts Program nationally.  It is even more rewarding to be able to help assist franchises through this mentorship program who are newer to commercial disaster recovery, and may need help. 

We have committed to help any SERVPRO franchise who selects us as a Commercial Accounts Program Mentor with any assistance needed on a commercial loss, regardless of size.  From managing and producing these losses to scoping, sales, estimation, or resource management, our local team is “Ready for Whatever happens”.  Our team believes in the unilateral vision from our corporate office that these losses need to be structured and systematic, and consistent from coast to coast. 

We are committed to using our knowledge, gained right here in Central and Eastern Kentucky, to help those who have clients in need.  We want to take the time to thank each of our clients, both residential and commercial alike, for all of the support given to us over the years.  Without you, our passion of serving those int heir time of need could not happen, and we are eternally grateful.

Home Fire Damage Peaks During Holiday Season

11/23/2015 (Permalink)

As the holiday season approaches and families gear up for decorating their homes and hosting large gatherings of friends and family, Anthony Roberts of SERVPRO of Pike, Floyd & Knott Counties reminds homeowners to take note of some sobering statistics about home fire safety from the National Fire Prevention Association: 

“These statistics are a serious reminder of how the excitement of holiday entertaining can quickly turn into a life-altering fire or even a tragic injury or death,” says Roberts. “While glowing candles and elaborate meals set the stage for a great holiday get-together, homeowners need to exercise extra care in controlling the dangerous potential for fires.” 

According to the NFPA³, unattended cooking is by far the leading cause of home cooking fires, with frying posing the greatest fire risk and electric ranges posing a higher risk than gas ranges. Range top cooking in general started the majority of home cooking fires and caused 86 percent of related civilian deaths for the reporting period.

While incidents of candle fires peaked in 2001 and have been falling since, candles are still one of the top 10 causes of U.S. home fires, according to the NFPA. As with cooking fires, unattended or abandoned candles account for a large portion of candle fires–almost 20 percent–but the most frequent cause of candle fires is placing the candle too close to something that can burn, like curtains, decorations or furniture. 

“It’s easy to see why cooking and candle fires both peak during the holiday season,” says Roberts, “and it’s also easy to see why homeowners need to take extra care when decorating their homes or entertaining. A moment’s inattention at the stove or a guest repositioning a candle on a tabletop may be all it takes to turn the festivities into a fight to save property and lives. While our business is fire and water damage restoration and we stand ready to help at a moment’s notice if disaster does strike, our sincere hope is that our friends and neighbors will enjoy a fire-free and festive holiday season.” 

For more fire prevention tips and information about fire and water damage restoration services, please visit www.SERVPRO.com. For more information on SERVPRO of Pike, Floyd & Knott Counties, please contact Anthony Roberts at (606)886-3826 or marketing@SERVPROpikeky.com.

¹ http://www.nfpa.org/safety-information/for-consumers/causes/cooking

² http://www.nfpa.org/research/reports-and-statistics/fire-causes/candles

³ http://www.nfpa.org/safety-information/for-consumers/holidays/put-a-freeze-on-winter-fires 

About SERVPRO

Founded in 1967, the SERVPRO Franchise System is a national leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of nearly 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar losses. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.